2 år siden
Hej
Jeg tror, jeg har brug for din hjælp. Jeg vandt en sum hos Slotman, og siden lørdag har de spillet dum ved at verificere dokumenterne. Har du nogle forslag?
Automatisk oversættelse:
Slotman Casino Verifikation/Udbetaling
2 år siden
Hello,
you chose the casino with a very good reputation, that's a good start.
Keep in mind that the first verification process can be time-consuming, due to many things casinos must verify to fulfill any law requirements.
I'd ask you kindly to provide them with everything they ask you for even multiple times and pay attention to every detail, such as: what type of file document must be, what needs to be clearly visible, and so on. Just give it some time - without verification comes no payment.
2 år siden
Hej Radka
Det har jeg allerede gjort, og formatet er virkelig korrekt. Kan du af erfaring fortælle mig, hvor lang tid det tager for verificeringen? Jeg har ventet siden lørdag og har virkelig afleveret alt, hvad de ville have flere gange. Det ser ud til, at de leder efter en grund. De rettede også min adresse i går, men bekræftede ikke dokumenterne? Det virker mærkeligt for mig.
Automatisk oversættelse:
2 år siden
Hello, even a week is pretty normal for the first verification in the casino.
There is no concrete answer, I'm afraid.
Just imagine that now they have to do verification for other players at the same time as well + check payment/withdrawal methods in order to proceed with payments - which is done by a different department. It's quite a "bureaucracy".
If they close your account, please do not be afraid - it's pretty common as well.
At the moment, there is just one open complaint (in total) against this casino. See for yourself here.
Keep in mind that in this player's case, the casino stated he registered multiple accounts, even though the initial problem had been defined as "The player's verification is stuck" So it's not related to the KYC itself now.
2 år siden
De vil dog nu have, at jeg sender dig et billede af min Skrill-konto, som jeg ikke har og ikke vil installere. Hvad foreslår du mig om dette? Hvad skal jeg svare? Jeg ønsker en normal bankoverførsel, og denne mulighed er også en mulighed for dem
Automatisk oversættelse:
2 år siden
Well, it is up to you. They should suggest some options and if you agree then everything is fine, I'd say. Just ask them about the bank transfer.
