Slots Magic Casino – generel debat

Hvis du vil diskutere noget i relation til Slots Magic Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg har en saldo på 400 euro på kasinoet og vil gerne hæve 300 euro.

Først blev jeg ved med at fortælle mig, at jeg skulle uploade dokumenter, og nu siger status: spiller afventer.

Kundeservice svarer ikke i live chat eller via e-mail.

Hvad kan jeg gøre

Hi, based on what you describe, you'll need to go through account verification first. Once you have completed it successfully, only then will it be possible for you to withdraw the money. Anyway, how long has this verification situation been going on for ? 

It would certainly be best if the casino answered your questions and tried to reassure you so that you know what stage you are at. However, I know that this process is very important for the casinos and we give them 14 days so let's try to be patient for a while and see how it all works out in the end.

If you have any other problems and nothing is resolved in the next days and you haven't received a reply, by all means update us.

I will be waiting. 

Upload dokumenter har altid sagt, at mine data er opdaterede, og jeg behøver ikke uploade nogen dokumenter.

Jeg har allerede slettet cookies og cache og det hele.

I see, so your documents are practically in order. Still no response from the casino on this issue ? Maybe it will take some more time if the casino has some additional checks and see if the status changes. 

However, if not, as I mentioned, let us know and we will try to help you. 

Will that be possible ?

Hej, først og fremmest har jeg et problem.. Jeg vandt på slotsmagic. Nu vil jeg udbetale og de vil ikke gøre det... Jeg får altid fejlmeddelelsen banknavn fejl

Hi, since you have a problem with the withdrawal and therefore you are getting an error, have you spoken to the casino support about it ? Have you tried to find out how you can resolve this situation and what you should do if you keep getting an error ? Has the casino provided you with an alternative if you cannot withdraw money ? 

Please let me know. 

De stopper mig. Altid noget andet

So they didn't give you any advice on what you should do to make a successful withdrawal ? What does the casino say to you then, please ? How long has your situation been going on ? 

7 dage der siger hvad men alt passer. Det er bare, at der altid er en anden fejl. Hvis jeg skulle indbetale ville alt fungere, men på en eller anden måde ville det ikke fungere for 4000 euro...

Nej, intet, selv mine bonusser i de dage forsvinder

Hvad kan jeg gøre

Let me ask you one more question. Do you have a verified casino account and have you had any successful withdrawals in the past ? 

We give casinos 14 days to resolve a withdrawal and if nothing changes by then, I recommend filing a complaint. 

On the one hand, I understand that the casino may have technical problems, but since you have absolutely no information about your withdrawal and the situation, I understand that you are nervous. 

However, when they tell you about an error, have you tried to find out what exactly is wrong and how you should fix it to make it right if it's a mistake on your side ? 

Ja, andre casinoer har udbetalt uden problemer. Ja alt er fint... måske fordi hun var meget på én gang

Does that mean you already got your money ? 🙂

Nej, desværre stadig ingenting. Det eneste, der altid dukker op, er en banknavnfejl

If you tell the casino support about it, what do they say ? Have you tried asking them for advice and to see what you are doing wrong when you make a withdrawal ? Have you tried to inquire if you have any other alternative to withdraw money ? 🤔

Jeg fortalte dem, at der var problemer. Men de har ikke været ligeglade i 9 dage. Indbetal fra min konto uden problemer, men ved udbetaling

Hello. Could you be more specific, please, if your account at this casino is fully verified? Sorry, but I really didn't get it from your messages. Is this your first withdrawal request at this particular casino? We need o know these information, so hopefully we'll be able to help you out. Will wait for your reply.

Hej, jeg har samme problem med udbetalingen, jeg får ingen svar via chat eller e-mail. Jeg har allerede haft en udbetaling hos slotsmagic, men nu får jeg præcis den samme banknavn-fejl