I believe that they will cap the winnings as soon as you request the withdrawal and pay you only the maximum win from this bonus you have played with.
Have you already requested it, or was it when the verification started? Sorry, I got lost a bit now.
If you need help in case the verification is taking too long, please file a complaint here, and our team will try to get in touch with the casino regarding it.
I'm unable to try to even withdraw because it's automatic.If it shows you still have a wagering requirement , it won't allow you to do it. And the people in chat just strictly maintain that I need to play it down .
Yes I am going to file the complaint so you all can please intervene. Thank you so much
So you haven't finished the wagering yet? I didn't get it until now.
In this case, you first need to finish it, of course. Otherwise, you won't be able to withdraw any winnings if the requirements are not met.🤷♀️
Hey yall
So. Just finished wagering requirement.
Their system made excess winnings vanish and it's at 200
So now there's another issue
The card I do have of the 2 they're requiring verification for is a card I got as payment from a business;the casino-and I'll try to upload a screenshot if I can- rejected it 😆 saying wrong name on card...... It says valued cardholder or something like that.It's just a reloadable prepaid Visa or mastercard whatever it is. But it should not matter because it is my card with my funds.
And I have not reached out to them since the day I won the jackpot. Last Sat
Let me know what you think I should do pls...i appreciate you guys so much.Thank you for being great
For fanden, så er det svært, hvis kortet er unavngivet
Hey yall
So. Just finished wagering requirement.
Their system made excess winnings vanish and it's at 200
So now there's another issue
The card I do have of the 2 they're requiring verification for is a card I got as payment from a business;the casino-and I'll try to upload a screenshot if I can- rejected it 😆 saying wrong name on card...... It says valued cardholder or something like that.It's just a reloadable prepaid Visa or mastercard whatever it is. But it should not matter because it is my card with my funds.
And I have not reached out to them since the day I won the jackpot. Last Sat
Let me know what you think I should do pls...i appreciate you guys so much.Thank you for being great
What do you mean exactly, though? That this card is not yours but a company card you work for, or something like that?
Have you used it to make a deposit to this casino?
It's a reloadable prepaid card I received as payment from a business. Yes I made one deposit with it, the one before I used the chip. It's attached to a payment site that has the card listed and my name etc if I had to prove ownership. It's a paypal hyperwallet card and I have screenshots of my name attached to it. I'll show the casino.
It's a broke, rude, non-compliant, lousy casino. I stopped playing and depositing there a long time ago. So has all my family and friends.
For sure, agreed 💯 there. But I'm a get my damn 200 bucks, come hell or holy high water. I've deposited so many times there n wasted so much damn money.They got me eft up. Where do you think is best to play?
Update
Just asked casino about verification again. Was told again to handwrite a letter lol
Asked why n he's like ask documents
Then he sez I must verify all cards used last 3 months...If I used the one card I no longer have then.It was much longer ago than three months like try at least six.
But anyhow , I started the ball rolling and send an email to Documents department. I'm gonna guess that I won't hear back from them until I go to chat and insist that they look at my email which is always the case in all of their casinos lol but I wanted to get started
Give it a go was surely a good approach and I'm looking forward to seeing what comes from the casino side.
To me, it makes sense they want you to verify all cards, especially when you use, let's say, a wider portfolio. Though I also understand that from a player's perspective, the approach can be better... Where did the handwritten letter come from? Well, that's kind of a surprise.
They've been telling me since the day.I cleared that way during requirement or one in chat that if I sent a handwritten letter specifically to them stating the situation with my card.I don't have any longer than they would remove it from the validation requirement ...sketchy. I asked them to tell me when or what the transactions were that I made w the cards n they won't divulge. Does that fly ... am I not entitled to that info when they are insisting I validate said cards??
Ty for helping!!really appreciate yall!
Hmm, hard to say what's pushing the casino to such demands. And the lack of details regarding the transactions made by the aforementioned card looks like they are not entirely sure about the issue. Just saying I feel the same; you are not entitled to details but on the other hand, you are supposed to ask for the card to be excluded from verification. Well... there is definitely something the casino - risk management maybe - is not telling.
Do you know what's worse? Perhaps sending the weird letter is the easiest way to get over this phase...
I mean, I really do not have any miraculous advice until the entire context is clear.
So, there is not much to thank me for. 🙁
Send the casino in my opinion is probably the fact they're con artists and cheap ___ks who don't want to part w 200 bucks you got to work for to win. I've put so much into that site monetarily with no withdrawals I can recall.
I just don't see them admitting receipt of any prospective snail mail from yours truly either way. They can act like it got lost in the mail and any number of excuses...I chalk it up to just being a ploy to stall and discourage me into giving up, cd be wrong too.
As far as the card that doesn't have my name on it.I have screenshots.I can send where it's connected to my account on that card company's platform.I'm just waiting for response from them like I said.
And i'm thankful for the fact that you n your team are hearing me out, being a sounding board etc. 🙏🤟💯
I'll update if something shakes.
Happy Mardi Gras!!
I'm glad I could meet you here on the forum. 🙂
Oh, my... At least I'm keeping literally all my fingers crossed! Sure, I appreciate every update and am still hoping this nightmare ends soon...
🤞🤷♀️
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
