3 måneder siden
Hvis du vil diskutere noget i relation til Slott Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Slott Casino – generel debat
3 måneder siden
slott.com drives i henhold til Curacaos love, jeg er allerede selvudelukket med dets regulator CEG, men kasinoet nægter at refundere mig de beløb, jeg indsatte, selvom jeg forklarede, at de ikke gjorde KYC eller en verifikation af min midlernes identitet eller oprindelse. Og de lod mig indbetale mere end €6000 uden nogen form for problemer eller bekræftelse. Deres ansatte her i Portugal er så forvirrede og vant til de andre kasinoer, hvor de arbejdede, at de via e-mail fortalte mig, at jeg skulle udelukke mig selv fra Kahnawake Gaming Commission... men Slott.coms licens er fra CEG... Jeg havde brug for en afklaring fra nogen i virksomheden, så jeg, at kasinoet er forbundet med NeoGroup, R2DPartners, Leon Bet og Twin. Jeg er en tvangsmæssig højrisiko-gambler, og jeg faldt tilbage på grund af en annonce, jeg så for R2DPartners' Slott-kasino på LinkedIn... Jeg vil gerne have en fra firmaet til at kontakte mig for at hjælpe mig.
kontakt mig for at hjælpe mig. Jeg er selvudelukket for problemspil på CEG-licensen og Antillephone, jeg er blevet udelukket fra alle kasinoer på Curaçao... selvudelukket i alle kasinoer i gruppen og nationalt af SRIJ.
Og jeg har et spørgsmål, hvis Slott er reguleret af CEG, hvorfor sendte du en KGC-selvudelukkelsesformular til en spiller, der allerede er selvudelukket fra begge?
Automatisk oversættelse:
3 måneder siden
Our complaint team will surely look deeper into things and hopefully soon resolve this issue. We'll wait for the outcome.
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I hope this could help as well.
2 måneder siden
What is going on with Slott Casino??? The Portuguese website is a mess! I see 3 regulators on the page!
Check what says in their terms! It says they are licensed by Antillephone.. but the website displays the CEG live seal.
You can check the terms here:
https://slott.com/pt-pt/terms
You can download the hole document in:
https://slott3.gcdn.online/UUKJASJD/files/terms/Slott-TermsAndConditions-pt_pt.pdf
All the informations on Slott website are a mess! Kahnawake Gaming Commision exclusion form, saying they are regulated by Antillephone NV on their terms and condition.. responding by email saying that LEON is a legal Casino... what is going on here?!
They also say in the terms on paragraph 2.4 that after registering an account the player as to complete verification and do KYC, by sending a photo of his documents, which wasn't even made!
"2.4. After registering an account the player has to complete the verification procedure. The player needs to send a scanned copy or a color digital photo of the official document that confirms identity. Such documents could be:
National ID card;
Passport;
Driving license."
I demand the total refund from this Casino who doesn't know what they are doing here in Portugal.. Slott is licensed by CEG, KGC or Antillephone?! Sending the wrong regulator exclusion form is very bad.. it seems that they are very confused, it's not normal for the Portuguese Slott Website to have 3 regulators!
2 måneder siden
Hello,
Perhaps it has something to do with the new Curacao law - shifting the old system of providing licenses.
Gaming Curacao has stopped supporting player's disputes for the same reason.
For instance, many casinos are temporarily unlicensed due to the complaicated process. I know it will sound stupid, but did you ask the casino about that?
2 måneder siden
Kasinoet siger, at det er korrekt reguleret af CEG... men alligevel har de sendt KGC-udelukkelsesformularer, og nogle steder på siden siger de, at de er reguleret af Antillephone! Hvilket rod! Kasinoet ser ud til at være i en eksistentiel krise! Det værste er, at ingen selv svarer mig... den klage, jeg åbnede her på CasinoGuru, er heller ikke gået igennem endnu. Kan nogen gennemgå sagen og ringe til en casinorepræsentant?
Automatisk oversættelse:
2 måneder siden
I imagine this is quite confusing, yet as I mentioned, the situation with licenses is pretty messy in general.
What is more important now, however, is your complaint, because it si focused on a specific concern—your withdrawal. At this moment, it is your turn to update the complaint thread so follow this link, please 👈
Update the complaint every time needed, and keep track of it.
Once all related information is gathered, the specialists will reach out to the casino, if necessary.
It seems you are not very familiar with the complait process, hence, allow me to provide the basics for you.
Here is what the process looks like:
Step 1: Player fills out a complaint form and submits it.
Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.
Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.
Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.
Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.
Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.
Further important details are in guide focused on the complaint process 👈
Feel free to browse it anytime you like.
We'll be here if you need something, of course
