SpinCity Casino ZW – generel debat

Hvis du vil diskutere noget i relation til SpinCity Casino ZW – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, jeg har ventet på en betaling i næsten en måned. Jeg vandt 480.000 CLP. Casinoet siger, at forsinkelsen skyldes det høje antal udbetalinger, men en måned er for lang tid, synes jeg. Jeg kan godt lide casinoet og dets spil, men betalingsforsinkelserne gør det umuligt at spille, før jeg får udbetalt. Jeg ville sætte pris på hjælp. Jeg kontaktede dem for tre uger siden, men jeg har ikke logget ind siden. Jeg holder øje med opdateringer.

Det er det svar, casinoet giver mig. Ideen er, at jeg betaler, og de sletter mig ikke, ligesom jeg gør med Lion Casino. De klager, og jeg sletter dem fra casinoet.

The screenshot makes the situation a bit clearer. From what support is telling you, they are not currently asking you to complete verification, they say they will let you know if any documents are needed. At the same time, they are blaming the delay on their payment provider and a backlog of withdrawals.

After almost a month, though, that's still a very long time to be left without a payment or any concrete timeframe.

Since you've already been waiting well beyond the usual 14 days, I think it would be reasonable to submit a complaint at this point and let our Complaints Team look into the delay.

Hopefully the payment arrives in the meantime, but I don't think you should just keep getting the same "please wait a little longer" answer indefinitely.