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Update. I have sent numerous emails to Spintexas asking to clarify what exact term I violated. They refuse to tell me

They have confiscated £1700 from my honest slots winnings

Please stay away from this casino. Their terms are despicable and they won't pay you if you have a decent win

Dear Paul

We would like to inform you that your withdrawal has been canceled and the amount of £1,715.30 has been removed from your balance due to the breach of the following Terms & Conditions:

 

5.9.5 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:

 

i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN")

ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active

iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group

iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

 

7.21.7 All the Website, newsletters, SMS’s and On-site Notifications bonuses and promotions are intended for recreational players. We therefore expect that all players participate in all bonuses and promotions fairly. We have set out below certain types of play which we consider to be irregular and therefore will be considered to be in breach of these General Promotions & Bonus Terms and Conditions:

 

-- Wagering on games with bonus money to build up value, lose the bonus and then cash out on the built-up value with a secondary deposit or other methods.

-- Using any betting system (e.g., Martingale) or placing even money bets on any game of chance.

-- Two tier betting (where large bets are placed on high variance outcomes, before switching to lower variance outcomes to clear wagering requirements);

-- Placing contradictory or repetitive bets;

-- Placing over 100% of the deposit amount in one bet while a deposit bonus is active;

-- Using multiple accounts to obtain more than the number of bonuses or free bets permitted for each player;

-- Colluding with other players in order to take advantage of promotions or bonuses;

-- Repeatedly using promotions to play, with minimal or no deposits, and/or depositing purely to take advantage of our offers.

 

Lastly, please note that the amount of your last 2 deposits (£100.00) remains in your account.

 

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

.

Hello, I spot a previously submitted and resolved complaint against this casino; however, it seems the nature was an issue with closing the account. If you would appreciate any insights regarding another problem, the option is still here. Based on my understanding of your current warning, your account has not been truly closed; instead, some winnings were voided. I empathize with you and bring the complaint feature back to your attention.

Radka.

I apologise. This was meant for Spintexas casino I started a complaint

I don't know what I was doing putting it here. Sorry .do you see my open complaint regarding Spintexas casino

No worries at all. I have moved your posts to the right thread now.

Your complaint is already visible, and our team will investigate the whole situation.

This is your first withdrawal attempt at this casino, right?

Yes Thanks