Sportsbet.io Casino – generel debat

Head of Community & Social Media

1 år siden

Hvis du vil diskutere noget i relation til Sportsbet.io Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Snne

Begynder

Tyrkiet

1 år siden

OriginalOversættelse

Hi dear friends,

Sportsbet.io does not pay my money since 3 december. I played over cameroon. luck was on my side and it was my first bet.My bets won then i wanted to withdraw. I tried to withdraw but it was rejected. Then my account was disabled to withdrawals. Security departmen wanted Kyc from me 2 (twice). I verified them faster then they told me that I have multiple accounts. Then they do not answer me never. Sportsbet accuses me of multiple accounts because my old email addresses are similar.I did not use any promotion or bonus.I had created an account before, but I had closed and created those accounts.I was usually losing money and when I won a bet I was withdrawing and closing my account. I was losing a lot of money. but when i wanted to have fun i was opening a new account because i closed my old account. I don't have two accounts active at the same time and live support told me that I can do it. Also, condition 10.1 said I could do it. I didn’t violate any rules. Please be awarenes about their behaviours.

I hope Daniel will help me. Not a lot of money for sportsbet.İo

Radka

Snne

Social Media & Community Specialist

Snne

1 år siden

OriginalOversættelse

Hello Snne,

you've already made the most important step - you submitted the complaint 👍. Generally speaking, if our complaint team finds that you didn't gain any unfair advantage by creating multiple accounts then you should receive your winnings.

Now stay in touch with your complaint and answer every question you'll be asked, please. Also, be prepared to present any related emails you got from the casino.

Adrianoqxda

Gæst

Brasilien

1 år siden

OriginalOversættelse

Hej venner, jeg indsatte et beløb fra sportsbet.io og fik gratis spins på kasinoet, jeg spillede og vandt toppræmien til en værdi af $4000, huset frøs mine gevinster, lod mig ikke hæve, bad om bekræftelse af dokumenter og gjorde alt, og jeg sendte stadig via e-mail som anmodet, jeg vandt ærligt, og de ved det, så sendte de mig en e-mail om, at jeg hvidvaskede penge, og uacceptabelt, et vundet beløb spillede ærligt, og huset leder efter en undskyldning for ikke at betale og angiver at jeg er et godt menneske, og jeg har hvidvaskning af penge, da jeg kun indsatte $50 reais i huset.

Automatisk oversættelse:

Radka

Adrianoqxda

Social Media & Community Specialist

Adrianoqxda

1 år siden

OriginalOversættelse

Money laundering is surely about depositing much higher sums. It's good you have already submitted the complaint. By doing so, you give us a chance to review the casino's approach.

Tomas will look into the matter, just give it some time 🙏