Hej,
det ser ud til, at du er den første spiller, der nævnte dette casino, og holder brugeranmeldelser til side.
Du er velkommen til at tjekke disse anmeldelser her:
https://casino.guru/Springbok-Casino-review#tab=js-tab-reviews
Jeg kan sige, at kasinoet i det mindste har licens, men vi fandt vilkårene og betingelserne meget uretfærdige.
Lad os komme til dit problem, du skal bestå kontobekræftelsen for at kunne hæve dine gevinster.
Jeg vil spørge casinoets support eller chatte om, hvilke dokumenter der mangler i øjeblikket, for at sikre mig, at du allerede har sendt dem alle. Husk, at det bedste filformat er .pdf, og skærmbilleder er for det meste forbudte.
Tjek din e-mail for returnerede e-mails, hvert e-mail-domæne har sin maksimale størrelsesgrænse for vedhæftede filer. Du er velkommen til at sende hvert dokument separat, det er mere sikkert, og du kan undgå, at din post ikke kunne blive leveret.
Ydermere, kan du dele skærmbilledet, hvor kasinoet svarer, at "de ikke behøver at betale", tak?
Hello,
it seems that you are the first player who mentioned this casino, keeping user reviews aside.
Feel free to check those reviews here:
https://casino.guru/Springbok-Casino-review#tab=js-tab-reviews
I can say, the casino is licensed at least, but we found the terms and conditions very unfair.
Let's get to your problem, you need to pass the account verification to be able to withdraw your winnings.
I would ask the casino's support or chat about which documents are currently missing, to make sure you have already sent all of those. Keep in mind that the best file format is .pdf and screenshots are mostly forbidden.
Check your email for returned emails, each email domain has its max attachment size limit. Feel free to send each document separately, it's safer, and you can avoid your mail could not being delivered.
Furthermore, can you share the screenshot where the casino replies that "they don't need to payout", please?
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