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Hello, feel free to describe your situation and I will try to advise you on whether you should file a complaint. 

If you have any problems, feel free to use a translator for your reply.

Let me know what happened.

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Hello, I am a Platinum 2 member on Stake (Username: amitnain1199). I am facing a serious issue with a missing withdrawal of ₹47,499.05 from January 30, 2026.

Stake support provided UTR: 603033357401, but my bank (IndusInd Bank) has officially investigated and confirmed that no such funds have reached their gateway (Bank Ref: 82338683).

Despite being a high-level VIP player, live support (JelenaVE) keeps telling me to 'patiently wait' due to an 'overloaded workflow' without giving any technical trace from their payment processor, Silkpay. I have already submitted my bank statement as proof. I am posting here to get a faster resolution as the bank confirms the transaction never arrived.

It's good that you provided the bank statement because when they have this, they can't argue, right?

Unfortunately, we are unable to investigate before the 14-day time frame passes, so I really hope it will be resolved before that.

Please keep us informed about how it goes. Could you?

Thanks Romi for the support. Stake Finance (JelenaL) has already escalated my case after I provided the unlocked PDF Bank statement. I will keep you posted once I get their final reply

I hope that everything will be resolved soon, then.

We'll wait for your updates here.

Jeg vil gerne indgive en klage til Casino Stake Argentina. De har blokeret min konto for indbetalinger i kryptovaluta. Årsagen er, at jeg har givet 98% af oplysningerne, inklusive billeder og mine personlige data, til verifikation. Jeg har mistet adgangen til kryptokontoen af ​​en eller anden grund, og de beder om de sidste tre indbetalinger fra den konto, som jeg ikke længere har. Det er alt sammen meget kompliceret. Jeg har investeret penge på den Stake-konto, penge jeg gerne vil hæve nu, men jeg kan ikke. Jeg har tilbudt at give billeder, videoer og meget personlige oplysninger for at løse dette, men de vil ikke lade mig det. Jeg er nødt til at hæve pengene.

Jeg vil have den løsning for de penge, jeg har indsat og på den konto, og så kan de gøre, hvad de vil med kontoen.

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Hello, I see you made the official complaint request, so from now on our colleagues will take care of you.

I understand the situation is complex; therefore, I will avoid speculation or guesses. Just in case you would appreciate a little talking, go ahead. We'll try to respond, if possible.

I hope your complaint goes well.