Starz Spins Casino – generel debat (side 6)

😃 Hello, that's something!

In that case ,your bravery paints a completely unexpected picture! 👌

I dont see any reply from Munya?

Yeah, I think I know what you mean. I hate to guess, but do you remember how I mentioned the casino reply? The reply suggests the writer needed more instructions or was not aware of the KYC either; this likely caused more time needed to get what Munay asked from the casino in the first place.

I'm guessing, though. I'll leave the rest up to Munya; that's more practical.

And what If they dont reply? I mean, i picked this casino from casinogurus rrcommendations after all...

I understand where you're heading with this question, and it's a fair one. If they do not respond, the case will eventually be closed, as little can be accomplished without constructive cooperation. The casino has historically been responsive, and there have been no unresolved complaints. My colleagues, like everyone else, cannot predict the future, so if anything changes, so will the review.

In my opinion, the person who is currently responding in the complaint thread may not be directly familiar with such situations and may be from a completely unrelated team. Whatever happens, at least for now is in the hands of the casino.

But why is it unsolved, if The fact is i have 1500 euros on account and they refuse to pay? Im just trying to understand this process. What options i have left If they dont pay and reply?

Hello, I see the complaint is still open. That's not that bad, I would say.

The process is fully explained here 👈

I'm, however, convinced your question is more about the general fairness and possible solutions for unresolved cases; well, it's in the article too.

In any case, if the casino fails to provide enough data to support its decision to deny payment, whether due to endless waiting or a clearly stated reason, the case will be closed as unresolved. The same goes when the casino turns to be unresponsive. Just as I mentioned, we try to resolve situations through mediation, which requires both sides to cooperate. When casinos do not cooperate, we alone cannot do much to change that. Every unresolved case affects the casino review. The effect depends on the disputed amount and the number of black points awarded for unresolved cases.

We are not that far, though.

Almost two months now, they reply 5 minutes before timer is out, is this a joke?

I can see why this feels like a bad joke. I really don’t want to give more negatives, but sometimes casinos do respond at the very last moment. And when that happens, I understand that the frustration of waiting can outweigh any relief that they’ve finally replied.

Thing is i dont see answers also. I have no clue whats happening. This is my frustration.

Oh, I see. Let me help here. I’m looking at the complaint now, and from what I understand, Munya and the casino representative are exchanging emails. That’s how casinos usually share information from their internal systems, as it isn’t something they can post in the public complaint thread.

Munya has said he reviewed the records provided and replied to the casino. It sounds like he raised some points that need clarification and is now waiting for their response. That’s why you can’t see all the details in the complaint thread itself.

Still, I’d say things are moving forward. I know it’s taking a long time, and I understand how frustrating this is. But it’s not over yet, and Munya seems to be digging deeper. That’s how I understand the current progress.

For me this IS starting to Look obvious this casino IS a scam and only question IS why you guys dont warn other players about it already. Makes me feel sick If someone else has to go trough same nonsense by trusting casinogurus ratings. I feel like at this point i can say im also unhappy how much munya/CG lets this casino troll around. Sorry.

Thank you for your honesty. I understand your frustration, at the same time, I think you’re connecting a few things that don’t quite work that way.

Your complaint is still open, so there’s no final outcome yet on which to base a change to the casino’s Safety Index. Your experience is already here on the forum as a warning to others, though, and anyone can read the complaint before deciding whether to play there. It’s all in the review.

I understand you’re unhappy that Munya gave the casino another twelve days. As I mentioned earlier, my impression is that the person handling complaints for the casino is still learning and needs more guidance and time to move things forward.

Honestly, this puts the mediators in a difficult position. If they stop too soon, players understandably feel we haven’t tried hard enough. If they keep trying because they still see a chance of reaching a solution, it can feel like we’re unnecessarily dragging things out when the player would rather see consequences for the casino.

But a complaint isn’t a tool for punishing anyone. It’s a way to try to resolve the problem, and that depends on communication. In this case, that communication has been extremely difficult.

I really do understand what frustrates you about all of this. I just wanted to explain that continuing the complaint means the mediators still believe there may be something worth pursuing for you.

But as I said, I think I understand how you feel, and I’m not trying to argue with you. I just think there’s another side to the coin.