Stelario konto slettet med 4500 € saldo

Hej, jeg har brug for hjælp.

Min konto er lige blevet slettet, og jeg havde en saldo på omkring 4500€.

Dette er begrundelsen:

Kunder må ikke bruge strategier, når de spiller med en aktiv bonus (bonusmisbrug). Ved brug af strategier forbeholder administrationen sig retten til at annullere alle spillerens gevinster.

- Udskydning af spilrunder i ethvert spil, inklusive gratis spins og bonusfunktioner, til et senere tidspunkt, hvor du ikke har nogen omsætningskrav.

På grund af de identificerede overtrædelser er dine penge blevet annulleret, og din konto er blevet lukket uden ret til at genåbne den. I henhold til projektets regler er du forbudt at spille på denne side. Kasinoet er ikke ansvarlig for, at du åbner en ny konto og for eventuelle tab, du måtte lide efter at have åbnet en ny konto. Vi forbeholder os retten til til enhver tid at lukke en konto, der er oprettet i strid med disse regler.

Jeg føler mig virkelig ikke skyldig og forstår ærlig talt ikke, hvad jeg gjorde forkert.

Hvad kan jeg gøre nu?

Hello,

As far as I can assume, you played games that were capable of saving your progress. You probably quit playing and switched to a different game as soon as you landed a free spin or any other bonus feature when you were playing these games with an active bonus. You most likely returned to these "saved games" after the bonus wagering requirement was done and activated the unique bonus features that counted as real money because the wagering requirements had been met. "Postphoned rounds" is the term for this. In order to stream every round in one massive winning shot later on, streamers prefer to gather these rounds. It's crucial to do so with real money only, I fear.

I believe the casino does not like it much because you probably saved your best chances to win bigger amounts of money when there was no maximum on your potential winnings from bonus wagering by saving the bonus rounds for later.

Do you understand the advantage of such play?

Jeg forstår virkelig ikke noget af det her.

Jeg modtog gratis spins, og jeg spillede dem.

Fortjenesten fra dette omsættes 50x som nødvendigt for at modtage pengene.

Der var også en oversigt på min konto, der tydeligt viste min saldo og min bonussaldo hver for sig.

Jeg forstår virkelig ikke, hvad jeg gjorde forkert.

Derudover havde jeg allerede min kredit, som nu er annulleret.

I hope that our team will be able to help with your complaint, and you will better understand what the casino has accused you of exactly.

Just for you to know, usually it is a violation of the casino rule in a lot of casinos when a player delays rounds to make sure to win. It is a strategy that is not allowed to be used.

Are you aware of doing so, though?🤔

Hej, jeg ved stadig ikke, hvordan en spiller kan forsinke runder.

Hvordan fungerer sådan noget overhovedet?

Til dato har jeg ikke hørt noget om det.

Jeg spillede simpelthen, som jeg har gjort før, på andre online casinoer.

Jeg ved virkelig ikke de ting, jeg er anklaget for.

Hvis jeg havde ledt efter bonusmisbrug, ville jeg ikke have afvist de bonusser, som jeg kunne have modtaget ved hver indbetaling.

I will try to explain it to you: Delaying rounds means if you keep open bonus rounds on several slots so you can play those rounds later after you finish the bonus, so the postponed bonus rounds will be credited as real funds, and this is considered against the rules.

And that you have turned down the other bonuses, I believe, doesn't mean much to them. If they found out that you have abused the rules while playing the one and only bonus.

Do you understand that better now? Are you aware of doing such a play?

Hej, jeg gjorde ikke noget lignende, eller i det mindste ikke bevidst.

Hello,

We appreciate your patience while we tried to explain the situation with the postponed rounds. Since this must be very confusing for you, let's wait for the casino to present their point of view once the complaint reaches this stage. We genuinely do not want to cause you any more anxiety.

What do you say?

Tak for din støtte,

Jeg ved virkelig ikke, hvad der foregår.

Ja, lad os vente til de kommer tilbage til os.