TikiTaka Casino – generel debat (side 12)

Hej, jeg foretog en udbetaling den 2. september 2025 til mit Mastercard-betalingskort på 12.500 CZK (ca. 500 euro) på Tikitaka casino. Siden da har jeg kun hørt undskyldninger om, hvordan de arbejder på det, hvor meget arbejde de har osv. Først sagde de inden for 3 hverdage osv. Men de svarer på chatten mere som en chatbot. De svarede på e-mailen én gang og svarer ikke længere. Tilsyneladende er dette endnu et forsøg på svindel.... på andre casinoer er der ikke noget problem med udbetalinger, men her er der. Kan du hjælpe mig? Tak, Radek S.

This casino lately cooperates really well with our team, to tell you the truth, so perhaps it is only due to the high amount of withdrawals.

Of course I am not saying that it is okay, because to wait for this long must be frustrating, for sure.

You can submit a complaint here, and our team will try to intervene in your case, and hopefully things will move forward.

Is your account already verified there, by the way?

Tak for svaret, ja det er frustrerende, jeg har haft en konto hos Tikitaka i lang tid, jeg har ikke foretaget nogen udbetalinger endnu, dette er den første, og ventetiden er 10 dage 🫣på andre casinoer er det et spørgsmål om et par dage, men dette. De vil ikke verificere min konto, det forekommer mig, at de prøver at se, om jeg vil annullere udbetalingen, men jeg vil ikke gøre det, jeg vil holde ud. Det forekommer mig som uretfærdig behandling og at sige, at de har meget 😃 det er lidt pinligt 🫣 de bliver ved med at gentage det samme igen og igen, at de arbejder hårdt på det og formularen 😃 ja, jeg venter og ser, under alle omstændigheder tak 😉🙂

Sometimes it really is due to many withdrawals, though. Especially if a casino is overloaded and understaffed. This happens for real.

Well, hopefully it won't be for long now and you'll get your money. We're here if you need us, though.

Den dag i dag venter jeg stadig på de samme svar. I dag er der gået 14 dage, og TIKITAKA casino har ikke været i stand til at betale mig noget. Jeg vil tvinge jer til at indgive en klage, selvom jeg ikke har lyst, så I kan undersøge det nærmere. Det er ubehageligt, men sådan opførsel er meget mistænkelig. Tak.

It is understandable that you feel this way after such a wait. Please file your complaint here at any time, and we will do everything possible to get it solved.

Jeg har ventet på, at de skulle betale mig mine 1400€ siden d. 2/9. Indtil videre har jeg ikke kunnet det, livechatten er kopier/indsæt, og de beklager stadig og beder om tålmodighed. I e-mailen er det præcis det samme. Skammeligt.

That's quite a long time. If the casino doesn't give you any relevant reason for the delay, it's even worse. Sometimes delays can happen, but they certainly shouldn't be this long.

So it was a good move to file a complaint, and I believe that together we will be able to resolve the issue and get your money back.

Jeg har oprettet en klage hos jer for længe siden. Og den er stadig ikke løst. Jeg er ved at blive desperat.

Dominika has replied to you and we will contact the casino soon.

Just continue with the whole process, please.

Hold dig væk fra dette casino.

For over en uge siden anmodede jeg om at få min konto lukket i chatten. Jeg er ludomani, og det skrev jeg. Jeg modtog et svar i chatten om, at jeg skulle sende en e-mail til supporten. Det gjorde jeg. For tre dage siden gik jeg ind i chatten igen, fordi der ikke var sket noget. Bagefter bad de mig om at sende en ny e-mail til supporten. Jeg gjorde det igen, og stadig intet svar. Jeg gik ind i chatten igen i dag, og jeg blev igen afskrækket.

Jeg finder det yderst forkasteligt, når et casino ignorerer spillere, der har et ludomaniproblem. Ludomani er ikke en nem ting, og det bliver simpelthen ignoreret. Jeg anbefaler, at du ikke spiller på dette casino! De opfylder ikke deres pligt!

Jeg har anmodet om en forbud på flere casinoer i løbet af de sidste par dage, og det virkede hurtigt alle steder, undtagen her!

Hello, every casino should take responsible gambling seriously. If they asked you to send them an email, that's normal, but if they didn't reply and didn't get back to you about closing your account, I don't consider that standard practice.

Did the casino say anything more than telling you to send an email? 

If you need help self-excluding yourself from the casino, you can use our team and open a complaint.

Do you think you'll go for it? 

Can I ask how long did it take for it to show up in your bank after you got an email about the completed withdrawal. I’m having trouble at the moment have never had an issue with the casino always done visa withdrawals to my card but now all of the sudden Monzo are declining the payout so it’s nothing the casino is doing wrong but bank says that they don’t accept this payout method anymore so I tried using bank transfer and got an email to say it’s been completed but the money hasn’t reached my bank account

I think it was the next day ?

got them next day thank you!

Two weeks ago I sent an email to their support to close my account and erase non-necessary personal data according to GDPR. I immediately received an auto-acknowledgement with ticket number.

Over the next days I contacted live chat several times; agents alternated between excuses and they suggested that I send more emails, guaranteeing that I would receive a response in the following days.In the end, in two weeks I sent dozens of emails, even from different addresses.

It just seems like they're ignoring me.

That can be really frustrating if a casino ignores you, for sure. Communication is the key every time, I believe.

May I ask, though, what is the reason you gave them to delete your account?

You know, it is really important to state the reason really clearly, because if it is due to the gambling issues, they should act promptly and not wait to close the account at all.

I just said that I had no intention of using their site anymore and that the support was terrible, considering this experience.

I agree with you, there are much more important reasons. From what I read a few posts above, there is a guy who had the same experience as me but with gambling problems. He was ignored when he tried to close everything.

Hello, of course, whatever feels best for you. If you don't mind, could you please update the complaint 👈?

In my opinion we should investigate whether the casino addressed your account closure request properly. I wanted to inquire if you would like to proceed.

Hej

Så, ligesom alle andre her, har jeg det samme problem med udbyderen Tika Taka. Jeg anmodede om to udbetalinger på €800 hver. Jeg modtog den ene den 5. oktober 2025 og den anden den 6. oktober 2025. Begge er i øjeblikket under behandling. Jeg har prøvet chat og e-mail, og jeg har fået de samme svar. Er der en løsning for at sikre, at vi får pengene eller ej?