Sorry to hear about your situation, but unfortunately, I do not understand completely. What would be the reason for a refund in this case? Have you stated before at the casino that you have gambling issues, perhaps? Please give us some more details so we can try to help here.🙏
I am really sorry about this whole situation. Unfortunately, it is nothing unusual that an online casino will process the verification only after the withdrawal request, and we cannot be of any help here.
Also, when playing with a bonus, it is always important to read the terms beforehand to prevent any future issues.
I hope next time you will be more careful and won't get into any troubles. In case you need some professional help, we have some information about where to seek it in your country. Just follow this link to see the list.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
