Hej, min konto blev blokeret, fordi jeg angiveligt spillede fra Rusland. At spille i 3 år nu har vundet en større sum, og nu dette...kan nogen hjælpe?
Hello, my account was blocked because I supposedly played from Russia. Playing for 3 years now have won a bigger sum and now this...can anyone help?
Hallo mir wurde mein Konto gesperrt da ich angeblich aus Russland gespielt habe. Spiele seit drei Jahren habe nun eine größere Summe gewonnen und nun das...kann jemand helfen?
Are you still in touch with the casino? If I understand correctly, you made a mistake by accessing the site from a restricted country once, didn't you? Well, the casino should consider that among other rules, I'd say.
It was wise to submit the complaint. I hope it will help to solve the issue.
Jeg har ventet i dagevis på, at du skulle betale mig, min tilbagetrækning er der nogen, der har været igennem dette?
sikke en overdrivelse de tager lang tid, og svaret er altid det samme
I've been waiting for days for you to pay me, my withdrawal has anyone gone through this?
what an exaggeration they take a long time and the answer is always the same
estou há dias a espera que me pague, o meu saque já alguém passou por isto?
que exagero eles demoram muito tempo e a resposta e sempre a mesma
Nej, jeg kan ikke få adgang til min konto, den er blokeret, og jeg har aldrig fået adgang til den fra et andet land, og jeg er i Tyskland
Nej, jeg kan ikke få adgang til min konto, den er blokeret, og jeg har aldrig fået adgang til den fra et andet land, og jeg er i Tyskland
No, I can't access my account, it's blocked and I've never accessed it from another country and I'm in Germany
Nein ich kann an mein Konto nicht Ran es ist gesperrt und ich habe ja nie von einen anderen Land zugegriffen war und bin in Germany
tak for svaret
ja de har 5 dage, men de overholder ikke, de siger der er et problem de fortæller mig ikke hvilken, de siger at betalingen allerede er godkendt og den er hos udbyderen, den har været i gang siden 10.04 .2023, det sker, og at de er på linje med støtte hver dag sige noget andet.
de siger bare, at hvis du ikke vil vente med at annullere og bede om en ny ordre til en anden metode, men det indebærer en ny KYC-verifikation (som jeg har ventet 8 dage på at fuldføre)
Finally! 🙂 I pareciate you took the time to let us all know.
I would say the delay was causeed by the 3rd party paymnet provider - not the casino itself. It suits the description prety well. This a well-established casinos, I was sure you get the money.
I'm happy it was solved, of course! Anyway, would you remind me which payment method was delayed in your case, please?
Wish you smoother process in the future.
My most used casino over the last 18 months due to their high frequency of available 100% + deposit bonuses.
If you win before entering the bonus money, you are free to withdraw.
Withdrawn several times, up to EUR 1,000, with no problems receiving the funds. Sometimes the withdrawals were pending for so long that I couldn't resist cancelling it and then lost it instead but that's on me. Lately, my withdrawals have been approved and processed within the hour. I've verified once, in the start, and haven't been asked again.
Their game selection is supreme.
They allow high stakes feature buys.
Their site has some technical issues from time to time.
They more and more opt in for the lower RTP-versions. I've seen some at 88%, which is shocking.
Their loyalty program isn't the best. I'm at 'Wynn' and the loyalty points exchange just gives pocket change even with several thousand euros in real money wagered.
Several deposits play out exactly the same. If you had a graph with every spin, they would be near identical.
Slots tend to disconnect and interrupt your session, and this has only become worse. In fact, it is so annoying, that alone causes me to think twice about depositing.
They have links to casinos with shady practices.
But they pay, and the slots are sometimes good. I'm not unhappy with Vulkan Vegas.
Regards,
Marius Hanssen
Norway
Nicely done! 🙂
Could you explain the links to casinos with shady practices, please? I'm not sure got the correct meaning.
Do you refer to many casinos pretending to be related to Vulkan Vegas by chance? Just guessing now:

Hello,
Guys, theoretically you shouldn't have problems with the casino.
I had some withdrawals, my first one took about 30 days to be completed, the other ones took about a hour or so.
Now i have decent withdrawal, it's under 500e though, it should last less than 2 days, even though 48 hours have passed since they confirmed my withdrawal for processing.
The only problem that i've seen so far is that you have to wait a very long time for them to solve the problems.
edit: the money have just been withdrawn.
Hi Radka 🙂
I was mainly referring to a personal experience with Ice Casino, who mistreated me badly when I a year or so ago won a significant sum which I just couldn't get them to even consider paying out.
Then there's Verde Casino, whose 'Bad Reputation' rating here on Guru says it all.
One way or the other, looking at license holders, payment division etc., some of the same people are involved.
Makes sense now 🙂 the same group for Ice and Vulkan I got it!
When it comes to Verde, what makes you think it's also related? 🤔 Proving such a relation is usually very difficult or tricky, hence we could use any hint we can get.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
En platform for alle vores bestræbelser på at føre visionen om en mere sikker og transparent online gambling-branche ud i livet.
Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.
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Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.