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In response to Vegas stars response

Thank you for the response.

With respect, I do not agree that this matter is receiving the highest priority.

This complaint has been ongoing for a considerable period and only after persistent follow-up, formal complaints, public reviews, GDPR requests and repeated requests for records have additional information begun to emerge.

The records now provided by Vegastars show repeated requests from me for assistance regarding withdrawal cancellations, deposit restrictions and gambling control, while at the same time VIP bonuses, cashback offers, promotional campaigns and cash credits continued to be provided.

These are not allegations. They are matters recorded within Vegastars’ own account notes.

I remain willing to engage constructively and review any additional information provided. However, after the length of time this matter has been ongoing, I believe actions and answers will speak louder than assurances that the complaint is being prioritised.

I look forward to receiving the outstanding information and a substantive response addressing the concerns raised.