Vera&John Casino – generel debat (side 2)

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Ungarn

1 uge siden

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Subject: Account blocked and withdrawal pending – no explanation provided

Hello,

I would like to file a complaint regarding my account.

My account at Vera&John Casino has been blocked, and I currently have a pending withdrawal of 150,000 HUF via Skrill.

The issue is that:

I did not receive any email notification about the block

No reason has been provided for the restriction

Customer support only states that my account is "under review"

They are unable to provide any timeframe

No verification documents have been requested so far

Additionally, when I try to log in, I receive a message that my account is blocked, while support claims it is only under review. This is contradictory and concerning.

I am fully willing to cooperate and provide any necessary verification documents, but I expect transparency and a clear explanation regarding my account status and withdrawal.

I kindly ask for:

A clear reason for the account restriction

Information about the status of my withdrawal

Instructions if any verification is required

Thank you for your assistance.

email: vrusznyak27@freemail.hu

file file file file

Community & Complaints Administrator

1 uge siden

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Please tell us when exaxtly did you requested your withdrawal.

Have they informed you that the game provider has to check the game logs, by any chance?

This may be the reason they needed to block your account, actually.

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Ungarn

1 uge siden

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I requested my withdrawal 3 days ago.

They did not inform me that the game provider needs to check the game logs. The only reason I was given for blocking my account is that my BoaBet account is not yet reactivated due to a previous self-exclusion.

I was not aware that the two casinos are connected.

Could you please clarify if there is also a game provider check ongoing, or if the restriction is only بسبب (due to) the self-exclusion issue?

Community & Complaints Administrator

1 uge siden

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Please check this with the support of the casino.

Also, it should be stated in the casino's terms that if you self-exclude in one casino from the same group as the other one you have played, it applies to both of the casinos.

If it is so, though, they should not let you play.

In case you need help from our complaint team later on, please let us know.

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Norge

5 dage siden

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I have been a player at vera & john casino for several years. My choice of casino is based on the fact that it is very clear, a very good selection of games and an absolutely exceptional service from the employees if you have questions or need help with something. When you feel well treated, the choice is very easy for me. After I was accepted as a VIP player and got my own contact person, my experience has been even better. When I send an email to Stevie, who is my contact person at Vera & John, I always get a quick, friendly and well-explained answer. There is no one who is so dedicated to the task of looking after me as a customer, and who makes me not consider other casinos in the first place. If there were any problems, it is very reassuring that there are such people. Vera & John is and will always be my casino 🥰

Radka

Social Media & Community Specialist

5 dage siden

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Hey, that's a very intriguing summary. 🙂 Can you perhaps mention how quick the withdrawals are for you in this casino? As far as I can say, the speed of withdrawals is also a very important point. Thank you in advance.

GajiLoad

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Finland