2 år siden
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Videoslots Casino – generel debat
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2 år siden
Dette casino nægter mig udbetalinger på grund af "udbyderfejl". De modsiger hinanden, de giver ikke datoer, og de efterlader dig fuldstændig ubeskyttet, da de er reguleret af den spanske spillelov.
Automatisk oversættelse:
2 år siden
Hello,
well, I can imagine that you're quite upset and it's understandable, it's just that when it comes to the 3rd party issues (and when banks are involved, for example) the casino is most probably not to blame for it, it is not within the casino's reach.
What payment option did you use? Visa card or any method associated with the bank?
Can you choose a different payment option? And more importantly, are you in touch with the casino?
Kindly let me know.
2 år siden
Hej, hvis kasinoet på det tidspunkt er skyld i, at det informerer mig med modsigelser, tillader det indbetalinger uden at give mig besked om disse problemer (du kan se på den samme hjemmeside, at der er brugere uden at betale i flere måneder), og fra begyndelsen sige, at der ikke er nogen form for problem, indtil du trækker dig, kommenterer de, at løbetiden er 5 dage uden at sige noget om disse fiktive "fejl", og 17 dage den dag i dag, fortsætter de med at sige kopiering og indsættelse af det samme. Men de giver mig ingen løsning, ingen deadline.
Mine penge tilbageholdes, og når jeg spørger dem, om det vil tage uger, måneder eller år, giver de ikke noget svar. Det er ikke muligt at vælge flere betalingsmuligheder, alle sammen når jeg forsøger at hæve mine penge, først bliver det godkendt og efter et par minutter afvist. Hver dag kontakter jeg casinoet via chat og e-mail og svarer som bots, altid det samme.
Jeg brugte mit Mastercard-kort, men hverken denne betalingsmetode eller postbankoverførsel tillader mig at hæve mine penge.
Så hvad kan jeg gøre for at hæve mine penge? Miste det? hvis casinoet ikke er ansvarlig for dine betalinger, men giver dig mulighed for at indbetale, selv om du ved om disse "fejl", er det så ikke en mistanke om fidus? Vil du være sød at hjælpe mig? Jeg indgav en klage, men ingen har givet mig nogen hjælp. tak skal du have
Automatisk oversættelse:
2 år siden
I understand that you feel this way. Kindly note, that the casino can't inform you about possible issues the moment you deposit, because it is a transaction made by you not authorized by the casino nor its payment provider, so when the casino - technically the 3rd side payment provider deals with the payment in the "opposite direction" it's more complicated. All must be verified and authorized so the withdrawal is fulfilled.
I feel that the casino does not know what issue the payment provider has, so the chat or support sticks to the copy-paste replies. For the same reason, they are not able to give you a time frame.
This is not good, but as far as I see, you already got a very similar answer through your complaint.
I strongly believe, that the casino is not responsible directly and simply can't offer any details at the moment.
I could not find whether you were given some alternative payment options you could use. I feel this is a very important question.
2 år siden
Kasinoet er ikke ansvarlig for ikke at betale mig mine penge og beholde dem for evigt? Så du kan slet ikke hjælpe mig? Som jeg har fortalt dig, er den eneste måde at hæve på kort og bankkort, og de nægter mig det, jeg har prøvet i 19 dage, og jeg får ingen løsning, og mine penge tilbageholdes, og jeg er bange for at miste dem for evigt. I min klage har de været mere end 48 timer uden at give mig noget svar.
Automatisk oversættelse:
2 år siden
Hello, I believe that what we wrote is kind of understandable, what's happening is definitely wrong, but the casino is not the one to be ultimately blamed.
"Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers."
The complaint is in its early stage, Petronela is currently reviewing all your posts, so please do not expect the casino's immediate reply. It needs some time, kindly be patient.
