Vodka.bet Casino – generel debat (side 2)

You can certainly submit a complaint with us. That said, cases like this can be quite difficult to resolve, and I'm not sure whether our complaint team will be able to help in this particular situation.

Usually, when the issue is connected to a deposit or payment transaction, it may also need to be addressed directly with the casino and the payment provider you used. In some cases, there may also be a third-party payment processor involved on the casino's side.

So there is no harm in submitting a complaint and letting our team take a look, but I think there is a good chance that the matter may ultimately need to be pursued through the casino and the relevant payment provider as well.

Sagen er, at de siger, at det hele er betalingsbehandlerens side, og de kan ikke hjælpe. Jeg beder om betalingsbehandlerens oplysninger, men de siger, at de ikke vil give dem. Jeg vil gerne indgive en klage. Hvordan gør jeg det?

Yes, in this case it may be quite difficult, especially if the casino itself is not willing to cooperate.

If you know which payment provider was involved, it might also be worth contacting them directly and explaining the situation to see whether they can provide any information or assistance.

As for the complaint with us, you can submit it through our complaint form here. You just need to fill in the required details and submit it. It will then go into review, and once our complaint team checks the case, you should receive a response and, if everything is in order, the complaint can be opened.

Hopefully, our team will be able to take a closer look at what happened.