Wettson casino . (side 3)

I told them by email I had a gambling addiction and they let me deposit and lose even more money. Please could you tell me if I have grounds to make a complaint? This also applies to Orionsbet , Gladiatorsbet and SpinnyCasino 🙁

Hello, I'm sorry to hear this.

Of course, you can always submit a complaint request. Problem gambling is the most pressing issue, and any opportunity to examine the current casino system is appreciated

When lodging the complaint, please specify what steps are required by the casino and what steps you took; the timeline would be great. Don't hesitate to mention repeated requests made; it's important to give the mediator a chance to get the best insight into the events. For each casino separately, please.

God dag,

Jeg havde en meget dårlig oplevelse med Wettson (samt Jasminslots og Ohmyzino; disse tre casinoer ser ud til at være forbundet), og jeg håber, du kan hjælpe mig. Efter at have gennemført verifikationsprocessen, indsendte jeg en udbetalingsanmodning og tjekkede derefter min konto for at se "overført til systemet". Da jeg spurgte om dette, fik jeg at vide, at mine penge var blevet konfiskeret, fordi jeg havde overtrådt vilkårene og betingelserne. Jeg fik vist et uddrag af vilkårene og betingelserne, der oplistede forskellige overtrædelser, som casinoet kunne tilbageholde penge for. Disse omfattede at give falske oplysninger under verifikation, bonussvindel og brug af en VPN til at skjule pengenes oprindelse. Da jeg ikke er klar over at have gjort noget forkert, spurgte jeg igen, hvad jeg skulle have overtrådt, men jeg fik ikke et mere specifikt svar. Den eneste forklaring, jeg kan komme i tanke om, er, at jeg muligvis har brugt en VPN, mens jeg tilgik siden, men det havde intet at gøre med selve siden og var ret tilfældigt og ekstremt sjældent. I 99% af den tid, jeg brugte på hjemmesiden, havde jeg en helt normal hjemme-IP-adresse. Selv hvis det var årsagen (hvilket jeg ikke engang er sikker på), er det stadig fuldstændig absurd og uforholdsmæssigt at konfiskere alle mine penge. Jeg håber, du kan hjælpe mig med dette.

Med venlig hilsen

Keno Brauer

Good day to you, though I imagine it could be, eventually, much better.

To be honest with you, there is little to conclude since the casino, for some reason, believes the rules were breached while you are unaware of any problems. Therefore, I believe that lodging a complaint request, like you did with the other casino, could help. My colleagues will assess the matter from your view and then do the same from the casino perspective, which should provide more space for objective comparison and fair resolution.

What do you think?

Okay, så skal jeg indgive en officiel klage til dem?

Yeah, pretty much I think that is what Radka meant by her answer. 🙂

This casino and their sister websites are just complete thieves.

My.account has been verified 6 months ago, i never violated their bonus terms (i hold evidence) and they just forfeited my winnings of £420 by rejecting my withdrawal and sending me an email stating i have breached their rules which is NOT true.

Stay away to save ykur money. I have filed a complaint with casino guru hopefully something can be done for this

And did the casino tell you exactly what you violated? I mean specifically in relation to the bonus.

Hello Jaroslav

Thank you for your reply.

They have not mentioned anything specific as there is no violation of the bonus. I had a bonus of depositing 3times £30 for receiving £30 free bets with each deposit. The bonus was utilised as per their terms and condition and are also shown as completed on the bonus section.

I have the feeling based on additional reviews i have seen here that they have sent me generic email sent to other people as well with no reasonable grounds on forfeiting my winnings. In simple words, they are a scam website that stole my money.

Alright, and what exactly did they send you by email? It would be useful to know more about the violation they’re referring to.

At the moment, we’re not really any wiser if they simply take the money and don’t explain what exactly was wrong. Can you think of anything yourself that might have violated the bonus terms?

Also, could you show me what the bonus offer looked like and what conditions were attached to it?

Hello Jaroslav

Please attached the email i received along with proof.

There is nothing i can think of for violating the bonus rules as the system it self did not allow you to violate the rules. It was 3 free bets of £30 for every deposit of £30 made. The maximum odds to be used was 4/1 and the system on its own does not allow you to use higher odds.

In addition to the above, each free bet bonus was available to select each of the 3 deposits made.

Their comments about using wrong verification documents etc are not valid either. As you can see from the screenshots my id verification was processed successfully months ago.

Also note that i do not use vpns or have any software that would imply i use vpns and no one else in my household has an account with them.

Due to maximum of 5 screenshots per reply i will reply in this threat adding additional evidence

Additional screenshots

I can see the situation more clearly now after looking at the email and the additional screenshots you've posted.

The main problem with the casino's explanation is that it still doesn't identify one specific violation. Instead, the email quotes a fairly broad list of possible breaches, including VPN use, verification issues, multiple accounts, bonus abuse and several forms of irregular play. That makes it difficult to tell exactly what Wettson believes you actually did.

Your screenshots showing that your verification documents were accepted are relevant as well. And I understand your point that the betting system itself prevented you from placing the free bets above the maximum permitted odds.

At the same time, I wouldn't conclude from this alone that none of the other promotional rules could possibly have been triggered. The casino would still need to explain which specific rule it relied on and what activity supposedly breached it.

There is also one important detail I noticed from your explanation. You describe the promotion as £30 free bets for each £30 deposit, with maximum odds of 4/1. If the disputed £420 was won through those sports/free bets and the confiscation is based specifically on sportsbook bonus rules or betting activity, then this may unfortunately fall outside the area our complaint team normally handles, as we don't specialize in sports-betting disputes.

Since you've already submitted the complaint, there's no need to submit anything else. The team can first review what you've provided and determine whether the case falls within our scope.

In any case, you've now supplied considerably more context than the casino itself gave you, and I think the central unanswered question remains very simple: which exact rule does Wettson claim you breached, and on what specific activity are they basing that conclusion?

I have emailed them but received no reply. The only answer i got from live chat was that the decision is final with no further information provided.

Hmm, have you considered submitting a complaint somewhere else, specifically with a service that deals with sports betting disputes?

I can share a few links with you where you could try.

You can find them here:

https://www.askgamblers.com/submit-complaint

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/