Jeg har allerede nævnt det et andet sted på dette forum. Du oplevede noget, som mange spillere oplever i juletiden. Spillere har ofte få dage ofte, de har mere fritid, så de spiller casino mere end normalt. Det resulterer også i større mængder af anmodninger om tilbagetrækning og andre kontakter med kundesupporten.
På den anden side er kasinomedarbejderne også på ferie, hvilket betyder, at de mangler menneskelige ressourcer præcis på samme tid, hvor de ville have brug for endnu flere menneskelige ressourcer end normalt.
Prøv at give dem en uge, indtil alt falder på plads.
I already mentioned it somewhere else on this forum. You experienced something that many players experience during Christmas time. Players often have few days often, they have more free time so they play casino more than usual. That also results in higher volume of withdrawal requests and other contacts with the customer support.
On the other hand, the casino employees are on vacation as well, which means they lack human resources exactly at the same time when they would need even more human resources than usual.
Try to give them a week until everything settles down.
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