Win2Chill Casino – generel debat

Hvis du vil diskutere noget i relation til Win2Chill Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

That seems to be the case—the only real problem is with the weekly bonuses. I’ve made a deposit to claim the bonus several times, but I’ve never received it immediately. Usually, I have to contact support, and I only get the bonus after about two days.

I guess it's not a very convenient process. Is this bonus meant to be unlocked or assigned to you automatically upon a related deposit? Two days for activating the weekly bonus, which is almost one-third of the expected duration.

Jeg var meget skuffet over Win2chill casino, og jeg vil ikke anbefale nogen at spille for rigtige penge her. Selvom registrering og indbetaling sker på få sekunder, er platformen fuldstændig konkurs, når det kommer til at hæve dine gevinster.

De primære problemer jeg stod over for var:

Inaktivt KYC-system (Know Your Customer): Før en udbetaling er det obligatorisk at gennemføre en identitetskontrol, men casinoets brugerflade er teknisk set ikke i stand til at acceptere dokumenterne. Det er simpelthen umuligt at uploade de dokumenter, der kræves til KYC-kontrollen, hvilket i sig selv er yderst mistænkeligt og frustrerende.

Ekstremt langsomme og forsinkede udbetalinger: Min udbetalingsanmodning har været under behandling i dagevis. Casinoet sender ikke pengene, det går bare i stå.

Vildledende, løgnagtig kundeservice: Efter jeg rapporterede problemet på livechat, lovede kundeservice eksplicit, at de manuelt ville gennemgå og godkende min anmodning senere i dag (selvom det var weekend). Intet har ændret sig. Deres løfte er ikke blevet til noget, status er stadig afventende.

Sidste advarsel:

Win2chill holder ikke sit ord og sine løfter til spillerne. Jeg venter i øjeblikket på, at den tidsramme, der er fastsat i casinoets interne regler, udløber. Hvis de ikke afvikler min konto og sender mine penge inden for 72 timer efter, at udbetalingen er iværksat, vil jeg indlede en formel sag og indgive en klage til licensmyndigheden og internationale spillerbeskyttelsesfora!

Hvis du ikke vil have dine penge siddende fast i et defekt system, mens kundeservice bare overbeviser dig, så undgå dette sted!

Being unable to upload the documents needed for withdrawal, then receiving a promise of a manual review that doesn’t happen, is understandably frustrating. The upload problem needs a practical solution from the casino.

When exactly did you request the withdrawal, how much is it, and what happens when you try to upload your documents? Did support provide an alternative way to submit them, or only promise to review the withdrawal?

We generally allow up to 14 calendar days for withdrawals and verification, but that doesn’t mean a technical problem preventing verification should be ignored meanwhile. A few days’ delay alone also doesn’t establish that the casino is bankrupt or refusing to pay.

Please keep the withdrawal pending and let us know whether anything has changed since your post.

Casinoet informerede mig via e-mail om at anmode om udbetaling af mindre beløb. Det gjorde jeg. Jeg indsendte anmodningerne i 6 dele. Af disse var 1 succesfuld, 2 blev afvist, og resten er stadig under behandling.

It’s good that at least one of the six withdrawals has already been processed. However, since the casino itself instructed you to split the withdrawal into smaller amounts, it would be important to know why two of those requests were rejected.

Were the rejected amounts returned to your casino balance, and did the casino provide any reason for the rejections? Also, has the document-upload issue now been resolved, or are you still unable to complete the verification?

For now, I would leave the remaining withdrawals pending and avoid playing with any returned funds. Since this has only been going on for a few days, let’s see whether the other payments are processed within the 14-day timeframe.

Tak for dit svar og din hjælp. Beløbet for de afviste udbetalinger er blevet returneret til min casinosaldo. Casinoet sagde, at afvisningerne skyldtes en systemfejl, men jeg har ikke modtaget nogen yderligere forklaring. Jeg kan stadig ikke uploade dokumenter, og casinoet har ikke bedt mig om nogen dokumenter, så jeg ved ikke, om der er et problem med at bekræfte min identitet. Jeg har i øjeblikket en udbetaling, der har været godkendt i over 24 timer, men pengene er stadig ikke ankommet til min konto. Jeg har også en ventende udbetalingsanmodning, som jeg indsendte i dag. Jeg er bekymret over situationen, fordi casinoet selv instruerede mig i at opdele min udbetaling i mindre beløb, men to anmodninger blev angiveligt afvist på grund af en systemfejl. Selvom én udbetaling allerede er godkendt, venter jeg stadig på, at pengene ankommer. Rådgiv mig venligst om, hvad jeg skal gøre nu. Jeg ville sætte pris på din hjælp til at afklare situationen med casinoet og sikre, at mine resterende udbetalinger behandles korrekt. Tak på forhånd for din hjælp.

Thank you for explaining. I understand why you are concerned, especially since the casino itself instructed you to split the withdrawal and then rejected two of the requests because of a supposed system error.

The fact that one withdrawal has already been processed and another has been approved shows that there is some progress. An approved withdrawal may still take more than 24 hours to reach your account, depending on the payment method. Which payment method are you using, when did you submit the first of the six requests, and how much remains unpaid in total?

Since the casino has not requested any documents, the upload issue may not currently be preventing these payments. Still, please ask support to confirm in writing whether your account is fully verified and whether they expect you to submit any documents elsewhere.

For now, leave the approved and pending withdrawals untouched and do not play with the returned funds. Keep the casino’s instruction to split the withdrawal and its explanation about the system error.

If the casino rejects further withdrawals, stops responding, or remains unable to provide a practical solution to the verification issue, you do not necessarily need to wait the full 14 days. In that case, you can submit a complaint, and our Complaints team will assess the circumstances and the available communication.