Wino Casino – generel debat (side 6)

Casinoet beskylder kunden for at overtræde vilkårene og betingelserne, hvis de spørger om udbetalingsstatus ... de gjorde det uden nogen grund, selvom jeg også spurgte om årsagen til at lukke kontoen, fortalte de mig det ikke.

Hello, I understand it must have been quite a shock, and I'm sure your complaint will tell us more once it reaches a further stage. The way I see it, you are not aware of any violations on your side, while the casino claims differently. That was probably the reason for the account closure and the chat closure.

Casinos usually do that when they conclude the players were cheating on them. Not saying you did, of course; that's exactly something we would like to see proven in the complaint. Now, however, it is your turn; please respond to Veronika. 👈

Thank you.

Jeg har foretaget en normal indbetaling uden bonusser. Jeg har hævet mine indbetalte penge og vundet. Derefter har jeg sendt dokumenterne i henhold til KYC's vilkår og betingelser, som er fuldt accepterede. Efter udbetalingen og efter 36 timers ventetid har jeg spurgt om udbetalingsstatus, hvorefter kontoen er blevet lukket, så den eneste, der har snydt her, er casinoet.

Hej, samme historie for mig. 7000 euro. Konto lukket.

FILD!

Det er værd at bombardere wino.casino kundeservice med endeløse forespørgsler, de kan ikke svare og fortsætter det store fupnummer.

Nej, de svarer aldrig igen. Jeg fik heller ikke nogen forklaring på, hvorfor de lukkede min konto. Som sagt udbetaler win.casino og wino.casino aldrig noget til nogen spiller.

Dear Joakim ,

I hope this message finds you well.

Following a thorough review of your account, we regret to inform you that we are no longer able to offer our services to you due to a breach of our Terms and Conditions.

We understand that this may be disappointing, and we sincerely apologize for any inconvenience caused. Please note that acceptance of our Terms and Conditions is a mandatory part of the registration process, and all users are expected to be familiar with them.

As part of this process, we have issued a full refund of your deposits totaling €50 . These funds have been returned to the original payment method, and you can expect them to appear within 14 working days.

Additionally, your account has been permanently closed. Any associated contact information and payment methods have been blacklisted to prevent future activity and ensure compliance with our policies.

Thank you for your understanding. We wish you all the best moving forward.

Kind regards,

Peter

De returnerer bestemt ikke indbetalte euro. Det er 14 dage siden.

Dear Joakim,

Thank you for reaching out to us.

I sincerely apologize for the issue you've experienced regarding the situation, and I understand how you feel.

Upon a routine review of our account, we have identified certain discrepancies that unfortunately necessitate the closure of your account.

This decision is not made lightly and is in accordance with our terms and conditions, which all players agree to upon registration.

We cannot control whether or not you truly read through these terms, but at the end of the day, it's your responsibility to ensure that you're playing within our policy.

We understand that this may come as a disappointment, and we assure you that our intention is to maintain a fair and secure environment for all our users.

As part of this process, we have issued a full refund of your deposits, which can be expected within 14 business days, excluding weekends.

These funds have been returned to the original payment method that was used for the deposits you have made to us.

If the funds have not been received after the given timeframe, feel free to reach out to us again so that we can look into it.

Thank you for your understanding and cooperation.

Kind regards,

Inas

Jeg er ligeglad med mine 50 dollars. Jeg vil have mine 7.000 dollars.

Hello, do you still think this is not worth a complaint? I mentioned it as an option in the past. Yet no response thus far. If you care about the money, give my colleagues a chance to investigate.

https://casino.guru/complaints/create

Based on what you just posted, it seems like a closed episode for the casino. But if the matter is not older than 6 months, my colleagues will gladly look into that for you.

Its not old its 3 weeks

I did a complaint, but you will not have any luck. Same shit as my complain with win.casino They are both SCAM!! And lets cooperate to communicate that.

Jeg spillede for indbetalte penge. Uden en valgt bonus. Jeg havde vundet 250 euro. Jeg er fuldt verificeret og har foretaget en korrekt udbetaling. Jeg har skrevet til Wino.casino live chat, og de har sagt, at jeg skal lade processen gå sin gang. Og det er meget sandt, som flere har skrevet i forummet, at vi spillere aldrig ser pengene.

1. Foretag en udbetaling af 250 ærligt vundne euro

2. De benægter det ved at sige, at jeg brød regler, jeg ikke brød.

3. Jeg viser dem, at jeg ikke brød reglerne. (Reglerne i dette tilfælde var, at jeg skulle spille på odds højere end 2,00). Men kun hvis jeg valgte at indbetale med en bonus, hvilket jeg ikke havde!!!!

4. Jeg bliver nægtet en hævning på 250 euro, men de har kun sat 30 euro tilbage. De har nu stjålet 220 euro fra mig. Jeg valgte at spille pengene væk i går, fordi de lyver, er korrupte og kriminelle. Jeg har virkelig givet dem alt, hvad de har brug for. Og jeg har accepteret, at jeg ikke vil se den fortjeneste igen.

Vil advare andre spillere om det bettingtillæg. De er simpelthen ikke et rigtigt bettingfirma, men måske en organisation, der hvidvasker penge eller noget lignende.

Som du kan se, er jeg verificeret. Men afvist på falsk grundlag. Virksomheden har valgt ikke at svare på min klage.

Bemærk hvad de skriver om bonusser. Jeg indbetalte penge for at spille for, og det uden at vælge nogen bonus. De mener, at jeg kunne spille frit uden at opnå nogen form for bonus.

Der er bare flere og flere ofre for wino.casino-svindelen. Og de får lov til at fortsætte deres kriminelle aktiviteter, de betaler faktisk ikke engang spillernes indbetalinger tilbage, selvom de påstår det. De penge, spillerne har indbetalt, er blevet konverteret til kryptovaluta, så de ikke kan spores. Og casinoguruen vil ikke droppe deres anmeldelse. Fordi de burde få den værst mulige vurdering fuld af minusser.

Hello. 

That's kind of a stroke of luck in this situation. You see, my colleagues in the Complaint Center focus on investigating deayed payment in order to help resolve the situation. If you have been waiting longer than 14 full days, they will gladly take a look. This complaint feature is completely free of charge, so you don't need to worry. I'm glad you did send the complaint. 👍

Hello, then submit a free complaint too and help prove that something was really unfair. It costs you literally nothing, and since my colleagues are skilled mediators, there is a good chance we can assist you.

The only thing you need to do is take an additional step because describing it on the forum won't help much.

Please complain here: https://casino.guru/complaints/create 👈

Please forward this message to anyone you know who feels they received unfair treatment. Without concrete evidence for concrete situations, it is impossible to evaluate such information, I'm afraid.

Speaking of which, thank you for lodging the complaint. Let's see what has happened and what the casino aims to say about it.

Har nogen fået udbetalt penge? Jeg venter stadig på KYC-verifikation, det lugter af svindel. Jeg vil bede jer om ikke at anbefale dette casino.

Ingen får løn, wino.casino (søstercasinoer) er en organiseret kriminel organisation.