Hello, let's keep the rating aside, please, because I feel we should focus on the situation you have been facing. Imagine we have no idea what you've been through, so it's no surprise the rating doesn't match your experience.
Perhaps your complaint will change it. Are you sure you have not been given a single reason for account closure, please? I would expect at least something...
De svarer mig ikke i chatten eller i de e-mails, jeg har sendt. Jeg kan ikke gøre andet.
Sadly, I anticipated that much.
Back then, when your account was closed, did you receive a warning or email or anything else mentioning a concrete rule you were supposed to break? It would be at least a start...
As far as I can guess, once the casino management considers the matter closed, they rarely respond back to players. Luckily, they still respond to players complaints.
Jeg brød ikke noget, mens jeg lavede indbetalinger, alt var i orden, så snart jeg anmodede om en udbetaling, begyndte problemerne, og de blokerede mig fra chatten, så jeg ikke kunne tale.. Sikke et lort casino, første gang. Jeg synes, du skal gennemgå det, fordi jeg kan se, at andre spillere ikke har modtaget deres gevinster fra de kommentarer, jeg læste..
Usually when a casino blocks a player's account, they send an email with the explanation of what kind of violation the player did, you know.
So, it is really unfortunate that they didn't send any.
Desværre blev jeg revet med af den høje vurdering, du gav den. Jeg skulle have læst de negative kommentarer fra andre spillere først.
Hopefully, everything will get resolved at the end. I will surely keep my fingers crossed.🤞
Hej, jeg har brug for din hjælp; dette emne har været diskuteret herinde mange gange.
Jeg får information om, at mit spil bliver tjekket for fairness, og dette har stået på i omkring 20 dage.
Kan du hjælpe mig? Supporten bliver ved med at afskrække mig.
Hvilke oplysninger, skærmbilleder osv. har I brug for fra mig for at kunne støtte mig?
Med venlig hilsen, Mummfred2024
Hello, I literally hate to bring up such a bad news, but this is the current casino tactic. They claimed to get almost every player's game history checked upon the withdrawal requests. It's pretty much a scheme detected by the others.
Glad to see you come up with the complaint; it's the best shot you could have tried.
I'll check with my colleague from the complaint department; the last I heard, we sent an ultimatum to the casino - or, more specifically, the group management demanding all such actions be supported with a transparent statement and all dues withdrawals be properly addressed.
Update: While some players have received their full payout, others are still awaiting the remaining withdrawals. We have been told that the situation has been escalated further.
Hello, I'm sorry, but I have no control over the complaints. Tomas will take care of it. I'll send him a note.
He just sent me a reply saying he is currently looking into that complaint. Do not worry, please. He's on it.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
