Administrator Romi Rare

Jeg vil gerne skrive en anmeldelse om forummedarbejder Romi Rare. Jeg mener, at denne medarbejder ikke gør sit arbejde. Hun er drevet af følelser og har ikke et objektivt billede af, hvad der sker. Vil forklare. Jeg skrev tre lignende anmeldelser for tre forskellige casinoprojekter. Romi afviste den allerførste anmeldelse. Da jeg spurgte til årsagen, svarede hun, at årsagen var angivet i brevet. I brevet står der "Andet" og indeholder kedeltekst. Hun afviste også min næste anmeldelse af det samme casino, men denne gang blev det skrevet mere detaljeret. Romi nægter at forklare årsagen og nægter at gå i dialog. Men to andre omtrent samme anmeldelser for casinoerne bitkingz og betsofa blev godkendt med det samme. Dette tyder på, at hendes impulsivitet påvirker forummets arbejde negativt. Jeg ønsker ikke, at mine anmeldelser skal kontrolleres af Romi Rare. Tak for din opmærksomhed.

Hi, thanks for your feedback. I'm going to contradict you at the beginning because I am of the opinion that Romi is doing her job well. 

Regarding your rejected user reviews, she has done well in this case. The system noticed that there were a lot of similarities with other reviews and that is why they were rejected. It is also quite strange that all the reviews that were rejected were on casinos from one group. Most of the time it's about players not writing honest opinions, so that's one of the reasons why we are very careful about what we approve. So I'm still of the opinion that everything was done as if it was handled by any other worker. 

I would just add that we may look at it and reconsider our view when we see the evidence in the email that Romi has already sent you in her reply. So if you can send some supporting proof, then your reviews might be approved, because that will demonstrate that you are a real player who actually plays in the casino. 

So we will wait for your reply. 

Hej. Jeg har sendt mit svar til din mail. Jeg venter på dit svar.

Thank you. Our team will take a look at it and we'll be sure to write you back with our decision. 

Jeg skrev til dig tidligere, at for at stoppe uærlige anmeldelser skal du indføre en regel på forhånd. Denne regel kræver, at brugeren uploader bevis for at spille på kasinoet, før han offentliggør en anmeldelse. For eksempel i form af et skærmbillede eller fotografi. Så behøver du ikke gennemse en rigtig spilleranmeldelse. Du forstår, at spilleren prøver at dele sin mening, men når han ser, at hans arbejde blev afvist, er det meget oprørende.

I understand your point of view and it is not bad idea. We will surely think about it but I also reckon if that's what players will want to do. You know when you come to write a review not every time is needed to post screenshot. It is only in cases where our system is suspecting some aspects only then we tend to write emails or we asking for some proof.

Anyway, like I said, it is not bad idea though.

Som spiller synes jeg, at der ikke er noget svært ved det her. Hvis en spiller har en konto, så har han intet at frygte. Dette er ikke personlige oplysninger. Et skærmbillede fra spilaktivitetssiden vil være nok. Kun forumpersonale vil se skærmbilledet. Alt dette vil hjælpe spillere med at spare en masse tid, så de ikke skal bruge dage på at bevise, at de er en spiller på dette casino.

Har du tjekket mit bevis, som jeg har sendt til dig via e-mail? Kan jeg skrive min anmeldelse af Gama Casino?

Yes I would take it the same way, but some people can argue why they should do that and post screenshots of their account. But like I said, it wouldn't be wrong at all.

Yes we got to your screenshot from Gama Casino. However, since we had a conference, we will finalize our position today, although I think if you sent a picture of the account it should be fine.

Hvad skal der til for at være synligt på skærmbilledet?

Jeg mailede et skærmbillede af indbetalingerne og et billede med en udfyldt profil.

I think it was perfectly fine and your screenshot was sufficient, so your review was already approved. Thanks for taking the effort and not letting it go. 🙂

Tak for din undersøgelse. Jeg håber, du kan finde den rigtige løsning og forbedre din anmeldelsesmoderering.

At least we always try to do that and also to make it as easy as possible for the players, and on the other hand to make sure that we are also consistent in the deciding of user reviews. However, everything takes some time to implement and agree on different things, so I hope we will come to the best possible option. But thanks for your insight. 🙂

Jeg har samme problem. Romy afviste to af mine tre anmeldelser. Jeg er ny på forummet og skrev baseret på min erfaring med at spille i disse projekter. Hvorfor så streng censur? Jeg er bange for, at jeg ikke længere vil have lyst til at skrive anmeldelser på forummet

Thank you for your contribution here. Please provide the screenshots I have asked you here in my reply to you, so we can retroactively approve your reviews. Thank you for your cooperation.

Her det samme (Afviser anmeldelser, ikke for første gang. Og det tager meget lang tid at vente på svar.

God dag! Du har afvist min anmeldelse på Comet casinoet. Skriv venligst årsagen. Jeg har allerede skrevet til dig, at jeg har været online casino spiller i lang tid og spiller mange steder.

Hello there. Whenever a user review gets rejected an email with the explanation is sent.

Your review for Kometa Casino, is that right? I believe that it was due to some similarities that our system has detected. More reviews were submitted from the same IP in this case, to explain it better to you.

Have you got any explanation for that, perhaps? Do you by any chance use a VPN?🤔