Hi Isah jahiri

Thank you very much for your support and assistance throughout my complaint.

I would kindly like to confirm if my case has been fully resolved in my favor and if everything is now considered closed from your side.

I truly appreciate your professionalism, transparency, and the time you dedicated to helping me. Your service has been very helpful, and I am grateful for your efforts.

I will also consider leaving a positive review about my experience.

We're glad everything worked out. I would just recommend not playing at casinos with such poor ratings, because this was just a drop in the bucket, and most of the time these kinds of cases can't be resolved—unless, by some chance, the casino decides to pay the player on its own.

You should definitely always be careful about where you put your money. It could save you some money.

I’m glad, though, that everything turned out well.

Keep up the good work, and feel free to leave us a review and describe anything you deem necessary. 🙂

Thank you for your response.

However, I would like to clarify that the case cannot be considered resolved, as the €800 has still not been returned to me.

While I appreciate your support and advice, the main issue remains unresolved. I kindly ask you to keep the case open and continue assisting until the funds are fully returned.

Then you'll have to write to Attila, since he's your case handler. You closed the complaint using the button, so please write to him and let him know that it hasn't been resolved yet.