Kontakt med Casino Guru (side 2)

Hi, what do you mean by they're not displayed? Doesn't this work for you? https://casino.guru/caxino-casino-review

Det er fordi dette er et datterselskab, så siden er bygget på samme måde

Hello,

I'm not sure how exactly is this information related to your previous post, saying:

"Hello, I wanted to ask why wildz casinos like caxino are no longer displayed when you walk on them?"

Could you explain what seems to be the main issue, please?

Hej Daniel/Radka, forespørgsel: er Joe på ferie eller noget? Jeg kan ikke finde ham i mailen og beskederne 😕

Hello lauarual,

Josef.Z got your message and will get in touch with you soon. As I was told. 🙂

Jeg bliver ved med at vente. tak skal du have

You're welcome.

I'll be here if you need me 🙂.

Tak for din hjælp.

Jeg venter stadig, hvis du kan give mig en hånd med det ville det være fantastisk.

Jeg er træt af at vente!

Daniel/Radka, jeg venter stadig på Jozefs svar.

Det kan virkelig ikke være så svært at besvare en mail!!!!

Then what exactly would you like us to do? You contacted us here, Radka contacted Jozef directly and he said he'll get back to you soon. What else can we do?

Possibly highlight players reviews along with the casino guru reviews -

as players we know how many new casinos pop up daily, and how hard it is to keep track on how well casinos are preforming; but I think it would be handy to have player reviews along side casino guru reviews.

maybe a "what we found with "Casino A" , and "our players thoughts can be found here"..

theres a few high ranking casinos I’ve personally played at on multiple occasions and wouldn’t rate them with a score half as high from problems I’ve experienced live - but casinos holding "perfect reputations" here. Comes across biased or paid for IMO.

Regulators that don’t address complaints publicly shouldn’t be allowed "perfect casino" score since if they don’t take complaints seriously in public, imagine how closed off and unhelpful they are without an audience.

I believe you’re mistaking "live support" with what you’ve found here - which is, an online casino forum.

Practice a little patience and you won’t get tired of waiting. If you notice admins/ mods can take 7 days as stated on the complaints procedure.

Yes, the latest and direct experiences are a vital aspect of the casino's page. By The "Latest user reviews" we display the latest 3 user reviews on casinos that are available in your country. 

You can browse all associated user reviews in the "user reviews" tab and we added a star bar with an overall rating based on player's user reviews only.

If you have another suggestion or any idea how we can highlight those more effectively, please share

When it comes to complaints,

every unjustified or unsolved complaint earns the casino some black points based on the "severity" of the problem.

Have you found any perfect casino with unjustified complaints or a passive regulator, please?

Hej kære casino guru team!

Jeg har et spørgsmål. Jeg tilmeldte mig på et kasino i dag og var ved at gøre krav på bonussen, da jeg fik at vide, at jeg ikke kan få den, da jeg ser ud til at have en 2. konto, som jeg var forvirret over, da jeg aldrig opretter 2 konti på samme casino nogensinde! Det er ikke så slemt! De siger, at jeg har en dublet, men vil ikke fortælle mig med hvilken e-mail. Jeg har 3 e-mails og har forsøgt at nulstille adgangskoden til alle 3 e-mails, og kun den e-mail, hvor jeg registrerede mig, modtog en e-mail om at nulstille adgangskoden og ikke de andre. Så jeg vidste ikke, at jeg havde en anden konto!!! Skal du fortælle mig, hvilken e-mailadresse der blev brugt til den formodede dubletkonto?

Hvis det skulle være min 2. konto, skulle de så ikke sige det?

Ville blive glad for et svar ✌🏼

That's interesting. Here's my guess - someone else using the same IP address created an account in the casino, the system flagged your new and only account as a duplicate account due to it.

If the other account has different credentials associated to it (name, address, phone number), the it apparently isn't yours, but if the credentials match, then it should be your account and the casino should help you to restore the access.

So I'd ask the casino for help in restoring access to your allegedly 1st account. If they don't help, submit a complaint. As I mentioned earlier, my guess is that the 1st account isn't even yours so you can hardly get an access to it.

Hej Daniel!

Jeg har talt med dem flere gange, men hver gang fortæller de mig, at de ikke må give nogen informationer.

Jeg føler, at de prøver at snyde mig.

Jeg har problemet, men i øjeblikket på 2 kasinoer!

Præcis det samme problem med det 2. casino. Angiveligt 5 konti med samme IP-adresse, hvilket simpelthen ikke kan være. Dette 2. casino sendte mig endda billeder med de e-mails, der angiveligt blev oprettet med den samme IP-adresse.

Hvordan kan det være Daniel, at en anden bruger min IP?!?!?!?!

Er det overhovedet muligt?!?!

Jeg har nogle gange på fornemmelsen, at nogle casinoer opretter flere konti med vilje og med den samme IP-adresse, så du kan skabe problemer bagefter, hvis der venter en stor udbetaling ^^.

På det seneste forekommer det mig, at nogle kasinoer handler underhåndsagtigt for at tjene flere penge.

Jeg har også screenshots af samtalerne, hvor de bare ikke vil hjælpe mig med at løse problemet. Mistanken om, at de gør det med vilje for at skabe problemer med betalingen, stiger.

Jeg har også billederne fra det 2. casino, som straks sendte mig billeder med de e-mails, jeg skulle have oprettet.

Jeg personligt laver ALDRIG 2 konti i det samme casino!!! Aldrig!!

Finder det virkelig mærkeligt.

Frem for alt giver casinoerne dig følelsen af at blive mere og mere usikker med tiden!!!! Det er ikke sjovt at spille sådan her længere!

Hello,

I'm sorry to hear about your troubles.

As Daniel suggested, I would submit the complaint, well, 2 actually.

I think that the casino is not fond of showing you the other addresses because of the security policy.

Furthermore, we believe that the same IP address only means that two (or more) players use the same VPN app or simply share the internet connection. Hence more supportive indications must be found (the same or similar credentials and so on) to be perfectly sure that the player has created multiple accounts.

What do you think about submitting the complaints?

Hej Radka! 🙂

Det synes jeg er en god idé!

Jeg vil indgive 1 klage og på det andet casino, hvor jeg har det samme problem, blev kontoen lukket på min anmodning, da de virkelig er meget uhøflige.

Jeg takker for din støtte!!!

hello casino guru team i need help with age verification. As i enter all correct details and it says person with info not found.

can you look into this?

kind regards Gabriel