Dobbelte opkrævninger på kreditkortet

Hej alle sammen. Jeg vil gerne vide, om andre har det på samme måde som mig.

Midt i oktober blev der foretaget tre træk på mit kreditkort, træk som påviseligt allerede var blevet behandlet i juni/juli. Den involverede betalingsudbyder er AMG LTD WINDSOR GB i forbindelse med Coins Game. AMG nægter at samarbejde. Jeg modtog en delvis refusion for et af kortene.

Coins Game føler sig ikke ansvarlig for dig.

Hello there. I’d like to help, but I have to admit I don’t quite understand the situation. Are you saying that one payment was charged twice, or that there were payments you didn’t authorise? Or is there something else involved?

I think your bank would need to clarify what happened and whether those payments can be recovered. I wouldn’t want to assume that a refund is straightforward without knowing the details. Could you tell us a little more and share what the bank has said so far?

Beløbene blev debiteret igen uden autorisation fra juni/juli, selvom de allerede var blevet opkrævet i juni/juli. Jeg er nødt til at godkende opkrævningerne via fingeraftryksscanning, men det har jeg ikke gjort. Én bank har delvist inddrevet pengene fra MasterCard.

Pengene blev aldrig modtaget igen af ​​Coins Game.

Det er utroligt frustrerende at blive opkrævet igen måneder senere og så skulle finde ud af, hvor pengene blev af. Bekræftede Coins Game skriftligt, at de andre opkrævninger aldrig dukkede op på din casinokonto? I det mindste ville du have noget konkret at kræve fra AMG.

Hej

Ja, jeg har modtaget bekræftelsen. Og jeg kan også bevise det ved hjælp af transaktionsoplysningerne der.

That sounds frustrating, especially when the earlier payments were already recorded. I think comparing the transaction dates and amounts with the bank statements would be a good first step. It would also help to establish whether these are duplicate charges or transactions that weren't authorised.

Hello, thank you for clarifying. Now I see what you mean. If those payments were charged to your cards again without your authorisation, I would focus on resolving this with the banks involved. You mentioned that one bank has already recovered part of the money. Have the banks told you what is happening with the remaining disputed charges?

I’ve had a similar experience with my own bank. It took about three months, but I eventually received a full refund. Of course, I can’t promise the same outcome for you, but I understand how frustrating the wait can be.