Hej, jeg vil gerne åbne den specifikke diskussion om, hvorvidt kasinoer tjener deres specifikke forpligtelse eller instrumentaliserer det til deres fordel.
Min hensigt er også at blive informeret om de rettigheder, vi har som spillere, da persondata er følsomme, og især i EU er der strenge love for deres beskyttelse.
For det første tror jeg, at vi alle er enige om vigtigheden af at have love og foranstaltninger til bekæmpelse af hvidvaskning af penge.
Min erfaring med 2 græske kasinoer, da jeg første gang gennemgik EDD-processen, rejste flere bekymringer.
- Misrepræsentation af formålet, som de anmoder om dem til: de erklærede, at dette sker i forbindelse med forbedret identifikation , naturligvis også med at nævne initialerne EED. Jeg havde svært ved at lære, hvad denne proces var, indtil jeg selv opdagede, at det faktisk er Enhanced Due Diligence. Så hvad var formålet med at vildlede?
- Dette skete efter at have indsendt en anmodning om tilbagetrækning. Jeg gætter på, at de altid aktiverer processen på tidspunkter som dette. Jeg læste, at de er forpligtet til at gøre det, når summen af ind- og udbetalinger overstiger et beløb i en bestemt periode (jeg tror €15.000), og de involverede flere transaktioner. I betragtning af min historie kan dette ske når som helst. Hvorfor insisterer de på at knytte dem til anmodninger om tilbagetrækning?
- I mit tilfælde var EDD-procedurerne som følger: Et kasino bad mig om at rapportere forskellige ting om min økonomiske situation og indtægtskilder. Da jeg bad dem angive formålet og hvad der legitimerer dem til sådan noget, efter to dage, og deres første insisteren, svarede de at glemme hele begivenheden. Det andet casino bad om biometrisk materiale: selfie med id'et og et stykke papir med datoen skrevet på. Et faktum, jeg gjorde. Billedet viste dog ikke alt ID og nummer, og de bad om et nyt. Men fordi de allerede var for sent med at behandle anmodningen om tilbagetrækning (der var allerede gået 1 uge siden anmodningen), følte jeg, at de lavede mig til grin, eller at de var idioter, hvis de ikke ud fra fotoets metadata kunne se dets ægthed , eller hvis de mente, at jeg havde sådanne grafiske færdigheder (3/4 af ID'et var tydeligt og klart). Jeg indsendte en klage til kasinoet, som ikke accepterede den, og en klage til myndighederne. I de næste par dage godkendte de tilbagetrækningen og bad mig bare om at sende en ny selfie for at fuldføre den forbedrede identifikationsproces (lol identifikation igen). Er deres procedurer virkelig så skitseagtige og genkaldelige?
- Den vigtigste . Mine transaktioner var tydeligvis, fordi jeg havde en stribe casinogevinster. Min spilleaktivitet involverede almindeligt spilleautomat eller live casinospil, ingen sikre væddemål eller noget, der betød, at jeg ikke risikerede mine saldi. Forbindelserne var permanent fra mit hus med en bestemt IP. Min betalingsmetode var et visa betalingskort, hvad der kunne være renere. Så hvad udløste deres avancerede overvågningssystemer til at berettige en grundig inspektion? Så som en konklusion kommer det ud, at de spillere, der tilfældigvis har kontinuerlig overskud, skal indsendes til EED? De samme spillere, der i tidligere perioder viste tab, og ingen tjekkede?
- Jeg har en konto, og jeg spiller på flere kasinoer i Grækenland. Spilleaktiviteter, ind- og udbetalingsbeløb er mere eller mindre de samme. I nogle af dem har der endda været store mængder overskud. Hvorfor var disse to de eneste, der indledte EDD-processen?
- Lad os ikke glemme, at i koncessionskontrakten, som vi accepterede under vores registrering for at modtage kasinoernes tjenester, er der også betingelsen om opretholdelse og gyldighed af landets love. Er der et kort over rettigheder mod enhver form for misbrug og vilkårlighed i spørgsmål om identifikation og udtryk for mistanke, som udgør en fornærmelse af personligheden? Ud over uskyldsformodningen...
Efterskrift: der er casinoadfærd og -metoder, som næsten alle af os har oplevet. Det er en industri, der eksisterer og vedligeholdes baseret på menneskelig desperation, afhængighed af gambling eller endda ønsket om at få nemme penge. Hvis de bare var baseret på underholdning, ville det være gået konkurs inden længe. Personligt accepterer jeg dem ikke som garanter for legitimitet eller som erstatninger for officielle statslige myndigheder.
Ηello, I would like to open the specific discussion about whether casinos serve their specific obligation or instrumentalize it to their advantage.
My intention is also to be informed about the rights we have as players, since personal data is sensitive and especially in the European Union there are strict laws for their protection.
First, I think we all agree on the importance of having laws and measures for Anti-money laundering.
My experience with 2 Greek casinos when I first underwent EDD process raised several concerns.
- Misrepresenting the purpose for which they are requesting them: they stated that this is done in the context of enhanced identification, of course also mentioning the initials EED. I had a hard time learning what this process was until I discovered for myself that it is actually Enhanced Due Diligence. So, what was the purpose of misleading?
- This happened after submitting a withdrawal request. I guess they always activate the process at times like this. I read that they are obliged to do so when the total of deposits and withdrawals exceeds an amount in a certain period (I think €15,000) and they involved multiple transactions. Given my history, this could happen at any time. Why do they insist on linking them to withdrawal requests?
- In my case the EDD procedures were as follows: one casino asked me to report various things about my financial situation and sources of income. When I asked them to state the purpose and what legitimizes them for such a thing, after two days, and their initial insistence, they replied to forget the whole event. The second casino asked for biometric material: selfie holding the ID and a piece of paper with the date written on it. A fact I did. However, the photo did not show all ID and the number and they asked for new one. However, because they were already late in processing the withdrawal request (1 week already had past since the request) I felt like they were making fool of me or that they were idiots if they couldn't tell from the metadata of the photo its authenticity, or if they thought I had such graphic skills (3/4 of the ID were distinct and clear). I submitted a complaint to the casino, which did not accept it, and a complaint to the authorities. In the next few days they approved the withdrawal asking me just to send a new selfie to complete the enhanced identification process (lol identification again). Are their procedures really that sketchy and revocable?
- The most important. My transactions was clearly because I had a streak of casino wins. My gaming activity involved regular slot or live casino play, no safe bets, or anything that meant I wasn't risking my balances. The connections were permanently from my house with a certain IP. My payment method was a visa debit card, what could be cleaner. So what triggered their advanced monitoring systems to warrant a thorough inspection? So as a conclusion it comes out that those players who happen to have continuous profits should be submitted to the EED? The same players who in previous periods were showing losses and no one was checking?
- I have an account and I play in several casinos in Greece. Playing activities, deposit and withdrawal amounts are more or less the same. In some of them, there have even been large amounts of profit. Why were these two the only ones to initiate the EDD process?
- Let's not forget that in the concession contract that we accepted during our registration for receiving the services of the casinos, there is also the condition of the maintenance and validity of the laws of the country. Is there a map of rights against any kind of abuse and arbitrariness on the issues of identification and the expression of suspicion which constitutes an insult to personality? Beyond the presumption of innocence...
Postscript: there are casino behaviors and practices that almost all of us have experienced. It is an industry that exists and is maintained based on human desperation, addiction to gambling or even the desire to get easy money. If they were just based on entertainment it would have gone bankrupt before long. I personally do not accept them as guarantors of legitimacy nor as substitutes for official state authorities.
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