Klage over udestående betaling

Kære kundeserviceteam,

Jeg kontakter dig for at behandle en klage vedrørende en udestående betaling. Jeg har ventet på, at min saldo blev udbetalt i mere end 7 dage nu, hvilket er ekstremt frustrerende for mig.

Mine transaktionsoplysninger er som følger:

- Beløb: 3500

- Dato for anmodning om tilbagetrækning: 14/3/2024

- Anvendt udbetalingsmetode: Kreditkort

På trods af at jeg har kontaktet dit kundeserviceteam flere gange, har jeg ikke fået en tilfredsstillende løsning. Jeg beder derfor om, at min fortrydelsesanmodning behandles med det samme.

Jeg forventer, at mine penge bliver overført til min konto så hurtigt som muligt. Jeg opfordrer dig til at løse dette problem, da jeg som loyal kunde forventer en pålidelig og rettidig serviceoplevelse.

Jeg takker dig på forhånd for din hurtige opmærksomhed og håber på en positiv løsning på dette problem.

Det handler om Casino Frumizi

Hello,

I could not overlook that the post seems to be addressed to Frumzi's customer service team.

I wanted you to know, that I'm pretty convinced the customer service team won't find this post here on the forum. When it comes to similar problems with Frumzi, I suggest you check out this thread 👈

Many players are experiencing delays, so it seems, we just all need to wait.

Some of them have been paid out, by the way.

Jeg har stadig ikke modtaget min betaling, jeg har ventet i mere end 7 dage nu. Hjælp mig venligst videre

Hi, you didn't get any new update or the casino didn't tell you anything ? 

I would like to point out that we give casinos 14 days to resolve the withdrawal, so you're only halfway through. If nothing happens in two weeks and the casino continues to ignore you, then you can file a complaint with us and our team will investigate and try to find out what's going on. 

I would recommend being patient for now even though I know it is not easy.

Der er nu gået 15 dage, og jeg har desværre ikke modtaget en udbetaling endnu 😕

I'm sorry, the casino still hasn't told you anything and you haven't learned anything new why you still don't have your money ? 

I see you have an open complaint, so our team will try to help you. I hope this will be resolved as soon as possible. 

If you have anything new, let us know.

Indtil nu har jeg kun modtaget den samme undskyldning fra kundeservice, at de undskylder forsinkelsen. Der er dog allerede gået 16 dage, og jeg har stadig ikke modtaget en udbetaling. Jeg beder om hjælp, da dette er virkelig irriterende.

Vedhæftet er dagens udtalelse og som altid nøjagtig samme svar som altid

Yes, I see it's the same thing over and over again and as I mentioned our team will try to help you. So we will have to be patient and wait until we contact the casino. I hope you will see your money as soon as possible. 🙂