Konto spærret og ingen hævning

Godaften, for 3 uger siden foretog jeg en hævning på wingdas platformen, som dengang sagde at være vellykket, men da jeg vendte tilbage til kontoen timer senere blev den deaktiveret og hævningen gik ikke igennem, siden da har jeg prøvet for at kontakte support for verifikation, men intet svar, vil jeg gerne vide årsagen til denne deaktivering, fordi der i tilbagetrækningen ikke var noget krav, tilbagetrækningslinjen var allerede komplet, hvis du kan hjælpe mig, tak.

Checked the casino, it has a fake license and the max withdrawal is extremely low. There is a big difference between not holding a license and faking one, a casino being unlicensed is not a big problem, but a casino showing a fake license is a huge sign to stay away. Also checked and didn't see T&C, how can the user know what is he allowed to do or not do if there is nothing stating conditions, rules or terms? I will suppose you requested a withdrawal over the max withdrawal amount allowed and maybe that's why they didn't pay out, but this is not a justification to close the account, are you sure you never opened more than one account there? If not, I don't see any reasonable justification for the closure, unless you were playing with a bonus and breached the terms for the bonus, whatever it is, I think you should file a complaint: https://casino.guru/complaints

Replied to you but the response has to be checked manually to be public. This casino has a false license and the max withdrawal amount allowed is really low, maybe you tried to withdraw over that limit and that's why it got rejected. It would be good to know if you never opened more than one account or if you were playing with a bonus and possibly breached the terms for said bonus by playing a restricted game or betting over the max bet allowed while a bonus is active, if not, there is no justification for the account closure, file a complaint

Tak for svaret, da det var min første hævning, vidste jeg ikke, at jeg skulle hæve minimum 50,00, men der blev heller ikke sagt noget, da jeg anmodede om hævningen, og den sagde, at det var lykkedes, men angående kontoen åbnede jeg en på nummer fra min mor men kun med hendes oplysninger, kunne du afklare om det var imod vilkårene, for det havde jeg ingen oplysninger om.

Men jeg spillede med en daglig bonus som platformen giver, hvis jeg skulle indbetale på forhånd for at hæve vidste jeg heller ikke, de kunne i det mindste informere mig.

Hello.

If get familiar with the terms and conditions, you'd notice every player is only allowed to use their own account and own payment options. Normally even just one account is allowed per IP/household. The way I see it, you violated the rules in the first place.

I'm sorry.

The strange is I could not find the full terms on the website...

Since this casino is not among the best and fairest, I'd say the players should double-check all available terms on their own. I would not expect such a casino to inform you. 🙁