Mostbet Frozen account

I win 6day ago 5000$ in mostbet. But mostbet frozen my account. What can i do?

Hello,

your account is under some sort of investigation, did you contact the support please?

They should explain.

Mostbet site avlet Jeg vandt 5 ts Hryvnia og min konto blev straks blokeret

alt er bevis på, at alt skete på streamen

al korrespondance optaget på video

Du promoverer SCAM

JEG KRÆVER DETTE PÅ DERES SIDE

Bedømmelsen er ikke fair, min bedømmelse er én

Her har sådan en tallerken hængt i en måned er penge frosset

kan ikke engang retfærdiggøre

Bekræftelse afsluttet

Også mange mennesker i chatten skrev, at Mostbet er en fidus

så find ud af det ellers pludseligt, og tilliden til dit websted forsvinder

det er razberatelto, jeg vil streame på tik tok, uanset hvad de fortæller mig senere

at jeg overdrev noget

Dumme robot besvarer spørgsmål via mail med samme besked

Hello pudovpud.

Allow me to summarize my answers in a single post, I'll try to start from the beginning:

It's not so rare, that in tons of casinos, your account is blocked immediately after you submit a withdrawal. There are several reasons for that. As far as understand, your account was verified in the past, so probably this is sort of additional security check, such a check can even be triggered automatically, or if you hit some threshold by submitting the withdrawal, those "limits" can vary of course. I agree that the casino should inform the player, that would be reasonable. Am I assuming correctly that you received some sort of email concerning your locked account? You mentioned communication, but not in a specific way.

It's good that you submitted the complaint. Kindly provide all associated communications, videos, and screenshots right there. Until the complaint is closed, there is no need to mark the casino as a scam. At first, the complaint team will investigate the matter, and only then will be the proper time for further consequences.

Kindly learn more about what you should expect, click/tap this link

Sadly, I can't read any of the screenshots, hence I'm just guessing that the casino has been investigating something for a month or so. Well, it happens, especially if the game provider gets involved, meaning that your gaming history is under further check.

A suspect you should cooperate with the complaint team and wait for the result patiently. 🙏

Wish you a fair ending.

I couldn't even imagine, that it can happen.

Nej, du tager fuldstændig fejl her.

I mit liv ville jeg ikke indbetale en øre på et kasino, der efter at have vundet, vil stjæle min adgangskode i 2 måneder

De skriver ikke om dette nogen steder, det vil sige, at dette casino måske simpelthen ikke betaler mig pengene, fordi det ville

Faktum er, at jeg arbejdede som casino manager

Og jeg vil fortælle dig, at min konto blev spærret begrundet i, at mine gevinster oversteg mængden af indbetalinger 🙂 og jeg behøver ikke sige, at det ikke er sådan, at jeg i øjeblikket sender på twitch

og mine seere så dette kasino i kor råbte, at det var en svindler

Men !! Jeg stolede på dit websted og den vurdering, du angav

Og således, idet jeg blev din henvisning, blev jeg en af indtægtskilderne for dig

og i summen på dit websted er jeg registreret på 16 kasinoer, og der er ingen sådan tåbelighed med to måneders verifikation !!

Jeg gennemgik fuld verifikation, jeg ventede på et opkald i 9 dage og forstod ikke hvorfor?

og vent nu 2 måneder mere? Er du seriøs, fortæl mig, hvis du var i min position, hvordan ville du reagere på denne situation ?? det viser sig, at jeg ikke kun blev bedraget af bridgebet, men også af gurucasino, som jeg så promoveret på streamen, jeg synes, at du enten skal gribe ind eller ændre vurderingen af dette casino

Og det er det, botten skriver til mig, når jeg skriver til den angivne mail

Kontobekræftelse kan tage fra 1 til 60 dage (i henhold til paragraf 7.9 i reglerne).

Du vil blive underrettet om resultatet af verifikationen, vent venligst.

Hello,

it seems that we do not understand each other quite well from the beggining. Due to the fact tha we're using different languages, I was not even sure about the exact meaning of your first post. so I was answering what I feel you was talkig about. Did you acknowledge this?

"Sadly, I can't read any of the screenshots, hence I'm just guessing that the casino has been investigating something..."

Even now I feel I'm missing the exact meaning of your words. 🙂 Because it's the first time you mentioned 2 months and further investigation.

I'm sure that you are not going to like this, still at least due to AML policy and other internal policies, the casino simply has to investigate irregularitities if found. This may easly became the matter of security, we understand that to avoid spoiling the investigation, player is not fully informed about all details. But will be informed as soon as the investigation is over. That is understandable.

So once again, I do not know what made casino investigate your account, so I can't say if it is alright. This is what the complaint is about to find out.

I won't be happy about that if I were you, but I know that such situation may occure and cooperation is the best approach.

I wish you best of luck with the complaint and please update Kristina here.🤞

Var du i stand til at løse dit problem?

I hope that you've updated Kristina as she asked in the complaint, by providing all related comms, so she can help further. 🤞

The complaint has not yet reached any conclusion, so we have to wait a bit for the next update, I think.

I have the same situation, nothing works, can someone help me?

Hello there,

can you describe your issue, first? In the menatime, you can always learn more about the Casino Guru Resolution Center . this the way we offer help to players. 😉

Hello everyone im The player ID 212788723

At 03/12/2024 i created an account on Mostbet.com i did a deposit after that i received a pop up ( you will find all the pictures below ) i contacted the client service they told me to Contact id@mostbet.com i did and they asked for alot of documents i did send them every single one of them.

after that they told me to pike a schedule for a verification Call in Skype i did pick one it was 10/12/2024 14:00 GMT+1 the day was Today and no one called i was waiting For hours and i did contact the client service They close the ticket every time so my deposit is gone and no one can do someting ( i think its a scam company )

Hello there.

As you can see, this thread was last updated a year ago, so maybe it is better for you to stay in the general thread of this casino where I already posted my reply to you.

No need to post the same thing all over the forum.

Thank you.

Jeg vil virkelig gerne forstå, hvordan "casinoguru" vurderer onlinekasinoer.

De giver høje karakterer til kasinoer, der snyder og "kidnapper" penge fra deres spillere i dage/måneder, hvilket efterlader os praktisk talt alene for at få penge ud, der er VORES.

Kontobekræftelser, der tager latterligt lang tid, når alt du skal gøre er at SE PÅ ET DOKUMENT.

Du søger efter mostbet på TRUSTPILOT-webstedet, og du ser MANGE klager over frosne konti, og jeg, BURRO, gik først til research efter at have fået min frosset, fordi jeg stolede på CASINOGURU.

Jeg oprettede min konto i går (03/03/2025), og efter at have foretaget meget få væddemål (cirka 4), forsøgte jeg i dag at logge ind på min konto og stod over for beskeden om, at den var midlertidigt frosset, og at jeg skulle tage kontakt. Det samme, jeg har set i MANGE klager, de beder om dokumenter og SKYPE, og de vil SIKKERT planlægge et opkald efter dage og vil IKKE foretage NOGEN OPKALD.

Casinoguru, vær mere empatisk over for dine brugere og begynd at evaluere casinoer mere omhyggeligt. Begynd at observere de MANGE klager fra lignende sager, den samme BANDIT-metode til at handle på nogle platforme, og stop med at give høje scores ved at bedrage dine brugere.

Hello, I'll start from the end. We deal with every complaint and, as you can see, not every complaint ends in the player's favour. Just what you write tells me that the casino has probably flagged something and therefore needs verification from you. Apparently it will also be a video call which will be necessary according to their words, so you will have to go through that. Without that, you won't be able to make a withdrawal. 

As for our casino rating, feel free to read this guide and you will learn everything you need to know and the whole process- How we review online casinos.

Fingers crossed.🤞

Sir, my Mostbet account has been temporarily frozen for security purposes. I would be grateful if you could kindly reopen it. There is money in my account which I need to play the game, and my game ID is 255107474. Please consider reopening it — I would really appreciate your help. Th

Hi, if your account has been temporarily disabled for security reasons, then you will probably have to wait until this check has been completed. Did the casino give you any more details about what is going on? Were you playing with a bonus, or do you have any idea why the casino might have started this investigation? When exactly did they block your account?