PLAYID WALLET - PROBLEM MED SELVUDSLUKNING

Hej, jeg har brug for hjælp med min PlayID-wallet. Jeg har anmodet om selvudelukkelse fra siden på grund af spilleproblemer, men jeg har ikke modtaget svar efter en uge. Jeg har mistet nogle penge. Hvordan kan jeg fortsætte?

Kan nogen admin svare mig?

Send them one more clear email with "SELF-EXCLUSION REQUEST" in the subject, include the original request date, and ask for immediate account closure plus confirmation in writing.

Also keep screenshots of every message and any losses after the request, because that timeline matters if you need to escalate it to Casino Guru or the regulator

Send them an email every day, after two weeks it worked for me

Anmodede du kun om lukning eller også om refusion?

Hej, bad du lige om selvudelukkelse eller også om en refusion?

Also refund, worked fine

Må jeg spørge dig, hvad du bad om? De bliver ved med at sige, at de ikke kan refundere mig, fordi pengene blev spildt væk.

I was a VIP

Hello, at this moment, I cannot help much here because I have no clue how self-exclusion in e-wallet works. When it comes to refunds, I understand it could be a problem, but the call is always on the side of the provider, I'm afraid.

If I understand correctly, your account has been closed, and unfortunately, a refund for the lost funds is not possible.