Spørgsmål om blokering af casino

Hej alle sammen,

Jeg har et spørgsmål om reglerne for selvudelukkelse.

I 2024 fik jeg mig selv permanent udelukket fra Novajackpot Casino, med eksplicit angivelse af ludomani som årsag. Novajackpot tilhører Liernin Enterprises LTD-gruppen.

Trods dette forbud kunne jeg registrere mig på andre casinoer inden for samme virksomhedsgruppe i 2025 og 2026 og indbetale og spille der uden problemer. Jeg brugte de samme personlige data som til min blokerede konto.

Mit spørgsmål: Er operatører som Liernin Enterprises ikke forpligtet til at blokere en spiller for hele gruppen, hvis der er et kendt spilleproblem? Har jeg i så fald ret til refusion af tab, jeg har lidt på søstercasinoer efter den første blokering?

Tak for din vurdering

Unfortunately, it doesn't always work this way even though we would really like that as well. It would be helpful to everyone with gambling issues, of course.

It doesn't always go this way because even though the casinos may be in the same group, they can have different management, for example, and we are unable to help even though we would like to.

If you feel that you need help with your issue, please search for some professional help. It is always better to have someone by your side and not go through such a situation alone.

Probably not, because the group is one thing, the casinos are different.

They would tell you that you didn't tell about your problem on that specific platform of theirs. And they would be partially right, the casinos in one group don't intertwine their bases of players or don't change info with one another..

Thank you for the replies.

I understand that casino groups sometimes operate different brands with separate management or databases. However, in my case the situation is slightly different.

Both Novajackpot and the other casinos I registered at are operated under the same license holder: Liernin Enterprises LTD (License No. 24-0012).

According to the PAGCOR Responsible Gaming Code of Practice, Section 15.3, an exclusion order should be enforced in all gaming facilities operated by the same licensee.

Since my permanent self-exclusion at Novajackpot was explicitly requested due to gambling problems, I assumed that my personal data would be blocked across all platforms operated under that same license.

That is why I am trying to understand whether the operator had an obligation to enforce the exclusion across its licensed brands, or whether each platform can legally treat the exclusion independently.

If anyone has experience with similar cases under PAGCOR licensing, I would really appreciate hearing abou

PAGCOR's framework is designed to enforce exclusions across all licensed operators via the NDRP.

However, whether the operator was legally obligated in this specific case depends on whether Novajackpot properly submitted the exclusion to PAGCOR's central database.

If they didn't, the fault may lie with Novajackpot's internal compliance process.. so I don't know what would be better to be done in that case.

Thanks for the insight regarding the NDRP, john_strider.

However, from my perspective, whether Novajackpot properly reported the exclusion to the central database or not is an internal compliance issue of the operator. As the Licensee, Liernin Enterprises LTD is legally responsible for ensuring that their own brands (like Rolldorado) are synced with their player protection data.

According to Section 15.3, the obligation is clear: the exclusion must be enforced across ALL facilities under the same license. Since I used the exact same personal data, any failure to block me is a direct breach of their licensing agreement.

In my view, this makes every deposit I made after August 22, 2024, legally void. If the operator accepts money in violation of their mandatory 'Duty of Care' and licensing rules, they have no right to keep those funds. Therefore, I believe a full refund of all net deposits is the only fair resolution, as they should not be allowed to profit from their own compliance failures.

Has anyone here successfully pushed for a refund based on a licensee's failure to sync sister brands?

'legally void deposits' is a strong claim that would likely need to be tested formally.. but i think you should be right regarding the data they have.

The most effective path in cases like this should be filing a complaint directly with PAGCOR's Player Protection Division, citing the specific breach of licensing conditions.

though i wonder when they would come up to do something about it..