Jeg har for nylig fået et tilbagefald, hvilket jeg skammer mig over, men det hjælper ikke, når disse udenlandske og ulicenserede casinoer ikke lader dig hæve dine penge.
Jeg spillede på et casino, hvor jeg indbetalte £1.000, men det tilføjede automatisk (jeg bad ikke om det) en bonus på yderligere £1.000. De fortalte mig så, at jeg skulle satse 40 gange bonussen for at få mine penge tilbage, og at kun 10% af blackjack (hvilket er alt, hvad jeg nogensinde har betalt) går til omsætningen. Det betyder dybest set, at jeg skulle satse £400.000 for at låse op for den £1.000 bonus, de gav mig. Faktisk værre, for jeg kan ikke få mine oprindelige £1.000 tilbage uden at satse.
Jeg bad dem om at annullere bonussen, og de tillod "generøst" at omsætningskravet var 3 gange min oprindelige indbetaling. Men de beholdt de 10% fra blackjack. Det betød, at jeg skulle spille £30.000 for at få mine £1.000, hvilket i øvrigt ikke er en del af vilkårene og betingelserne.
Jeg spillede disse på et kreditkort med Mastercard. Jeg vil naturligvis foretage en chargeback. Hvad skal jeg gøre for at få mest muligt ud af det, og hvad skal jeg sende som bevis for at understøtte det?
I've recently relapsed, which I'm ashamed about, but it doesn't help when these overseas and unlicensed casinos don't let you withdraw your money.
I was playing at a casino where I deposited £1k but it automatically (I didn't ask for it) added a bonus of another £1k. They then told me I needed to wager 40 times the bonus to get my money back and that only 10% of blackjack (which is all I ever paid) goes towards the wagering. Basically this means I'd have to gamble £400k to unlock the £1k bonus they gave me. Actually worse, because I can't get my original £1k back without wagering.
I asked them to cancel the bonus and they "generously" allowed the wagering to be 3x my original deposit. But they kept the 10% from blackjack. Meaning I'd have to gamble £30k to get my £1k, which is not part of the T&C incidentally.
I gambled these on a credit card with Mastercard. I am obviously going to do a chargeback. What should I put it through as to be most successful and what do I send as evidence to support it?
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