woke up today and been refunded for WVOX, vel, sttpro stprovide. I didn’t find a contact for them but seen someone day cardaq processed them so not sure if my complaint triggered the refunds
No worries!
woke up today and been refunded for WVOX, vel, sttpro stprovide. I didn’t find a contact for them but seen someone day cardaq processed them so not sure if my complaint triggered the refunds
I’ve been looking for stprovide as well and did have a suspicion they were linked to cardaq so questioned them but they aren’t confirming anything to me.
did you get far with cardaq I.e past their verification stuff and did you give transaction information for those providers or raise chargebacks or did it just come through?
sorry for so many questions but sttpro for me is a lot of money.
I got past the verification process and they basically said they couldn’t locate any of the transactions.
no chargebacks raised
I haven’t really contacted anyone else about them so unsure who else could of processed the refund
Had to have been them then.
ironically I got through verification months ago when I was trying to get Basi via back; they said they located the transactions but couldn’t refund because Basi via have stopped trading.
fast forward to today, my chargebacks against Basi have been disputed so they must still be trading. Luckily Chase refused their argument and are pressing ahead.
Hello Sabine …Did you find any info about Stardust Global CCS Ltd?
How for u goes disputes whit Chase bank? For me is already 48 days and there is no update. Monday is deadline. Have no idea what will happen
No. Stardust was trough mifinity and procces by volt. I asked both for refund but declined. Mifinty even closed my account after asking questions. Im now with polish ombudsman for volt.
I have ARN for merchants like CL2SK , Vercs2 ,Paypay etc
..Is there a way to find who was PSP (Bank dont want to tell me ) ? Payment through Mastercard /Apple pay
I have Bank transfer and payment go to STARDUST …U have maybe a contact ? I contacted through website but no response
How for u goes disputes whit Chase bank? For me is already 48 days and there is no update. Monday is deadline. Have no idea what will happen
It got about 75% of the way to deadline then they disputed which gives them another 30 days but I thought if deadline passes and no response then refunds happen automatically in your favour
They challenged 8 transactions out of 31 So is means i will need to wait again?
On the ones challenged then yes, if you go onto live chat they’ll explain for you
Hi everyone,
I would really appreciate some advice from people who have experience with chargebacks or Ombudsman cases.
My case involves around 30 transactions made through Apple Pay with 11 different merchants. Later, when I checked the transaction details more carefully, I noticed that the funds from all these transactions appear to have been sent to the same bank account.
I reported this to my bank and requested a chargeback. I explained that when I authorized the payments through Apple Pay, these merchants did not appear during the authorization process, as the payment seemed to be for a different service.
I also want to clarify that I never told the bank that this was related to a casino, and I have never mentioned gambling in my complaint.
However, the bank later (After 2 months)responded to the Ombudsman stating that I authorized the payments myself and therefore they did not initiate a chargeback and is no clear evidence of MCC misprentation
The Ombudsman has now informed me that, they are waiting for my final reply before making a decision.
My main concern is that although the transactions appeared under 11 different merchants, the funds seem to have been transferred to a single bank account.
Is this normal? Shouldn’t different merchants normally have separate settlement accounts?
Could this indicate payment aggregation or transaction laundering, and could this strengthen my case?
Also, could anyone advise me on how I should respond to the Ombudsman at this stage? Do I still have any realistic chance of winning this case?
Any advice would be greatly appreciated. Thank you.
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