Hej kære refunderingsmestre,
Jeg har modtaget denne e-mail fra Mercuryo. Kan nogen fortælle mig, hvilke muligheder jeg har for at fortsætte med denne sag, eller om det er håbløst?
Enhver hjælp ville blive meget værdsat.
Vi er kede af at høre, at dette er sket for dig.
Baseret på vores gennemgang blev den transaktion, du henviser til, behandlet via Mercuryo som et kryptovalutakøb.
Selvom det websted, du brugte, muligvis ikke tydeligt har angivet dette, resulterede den betalingsproces, du gennemførte, i en kryptotransaktion på blockchainen, ikke et standardkortkøb af varer eller tjenester.
Desværre ser det ud til, at den hjemmeside, du interagerede med, ikke var legitim. Det ligner et svindelnummer.
Disse hjemmesider er designet til at ligne almindelige onlinebutikker, men i virkeligheden omdirigerer de betalinger til kryptovalutatransaktioner.
Når en kryptotransaktion er gennemført og bekræftet på blockchainen, kan den ikke tilbageføres eller refunderes.
For at præcisere Mercuryos rolle:
Mercuryo solgte ikke varer eller tjenester til dig
Mercuryo fungerede udelukkende som betalingsbehandler og konverterede penge til kryptovaluta som godkendt under betalingsprocessen
Destinations-walleten blev leveret af tredjepartswebstedet, ikke Mercuryo
Pengene blev sendt til den wallet-adresse, der blev angivet på transaktionstidspunktet.
Da pengene allerede er overført og ikke længere opbevares på vores platform, kan vi desværre ikke annullere transaktionen eller udstede en refusion. Bemærk venligst, at blockchain-transaktioner er irreversible af natur.
Vi anbefaler, at du kontakter din lokale politiafdeling for at få sagen undersøgt.
På nuværende tidspunkt er der ingen yderligere handlinger, vi kan foretage os fra vores side, da transaktionen allerede er blevet behandlet.
Vær opmærksom på, at vi tager tilfælde af svindel alvorligt. Vi har lukket din konto for at beskytte mod uautoriseret adgang, og vi videregiver alle oplysninger til det relevante team, som vil undersøge sagen grundigt. Vi kan dog ikke give opdateringer om sagen eller udstede en refusion eller tilbagebetaling af midler.
Hello dear refund masters,
I received this email from Mercuryo. Could someone please tell me what options I have to proceed with this case, or if it is hopeless?
Any help would be greatly appreciated.
We are sorry to hear that this has happened to you.
Based on our review, the transaction you are referring to was processed through Mercuryo as a cryptocurrency purchase.
While the website you used may not have clearly stated this, the payment flow you completed resulted in a crypto transaction on the blockchain, not a standard card purchase for goods or services.
Unfortunately, it appears that the website you interacted with was not a legitimate one, looks like a scam case.
These websites are designed to look like regular online stores, but in reality they redirect payments into cryptocurrency transactions.
Once a crypto transaction is completed and confirmed on the blockchain, it cannot be reversed or refunded.
To clarify Mercuryo’s role:
Mercuryo did not sell goods or services to you
Mercuryo acted solely as a payment processor, converting funds into cryptocurrency as authorized during checkout
The destination wallet was provided by the third-party website, not Mercuryo
The funds were sent to the wallet address that was indicated at the time of the transaction.
As the funds have already been transferred and are no longer held on our platform, we are unfortunately unable to cancel the transaction or issue a refund. Please note that blockchain transactions are irreversible by nature.
We recommend contacting your local Police department to investigate the case.
At this stage, there are no further actions we can take from our side, as the transaction has already been successfully processed.
Please know that we take cases of fraud seriously. We have closed your account to safeguard against any unauthorized access and we'll pass all information to the relevant team who will investigate this matter thoroughly. However, we won't be able to provide updates on the case or issue a refund or return of funds.
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