HjemForumGenerel debat om gamblingQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 1.396)

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2 år siden
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Kelly1234
2 timer siden
gbdk

It probably depends on the amount - mine was in excess of £20,000 so there’s only so much proof they can send to say I’ve bought online crystals and other shite that I haven’t bought.


It was clear from my statements that it was gambling due to the volume and amount. MBNA were class with me - I had a 15k credit limit that was maxed out - by the time they refunded everything I walked away with 10k for myself. So 25k total, this was just 1 card. Virgin Money also got £7500 back for me. It’s all about just being honest with the Banks, I said I’d been targeted due to being a vulnerable gambler - the site was operating illegally in the UK, I said their responsible gambling policy doesn’t exist, hence allowing me to spend £25k in 6 months. I also showed evidence of unattainable bonuses, failed withdrawals and missed deposits

Educated_ant
1 time siden
gbdk

I had a mystake account which is santeda, which was closed down after I told them I was a problem gambler. Months later I started receiving promotional emails from them, and turns out my account wasn’t actually blocked and I could log in and deposit. Of course I ended up relapsing. I sent in a complaint, stated that I told customer service to close my account due to being vulnerable. After back and forth emails for a couple of weeks they ended up sending an email saying they were going to refund the amount I had lost during that period.

Wanderlust
1 time siden
gbdk

Oh wow. I wonder why they aren't doing that for me. Did they end up paying you in the end? I'll keep plugging away then but I get the sense from this company that they are taking a personal dislike to me.

Educated_ant
1 time siden
gbdk

Yes I was able to log into the account and withdraw the funds and that was that. Probably took like a month of plugging away at them. This was in April 2024. I’m not sure if they’ve cracked down more now with the amount of people coming forward about their practices. Ultimately I didn’t have any evidence of the interaction with customer service. I’d say just keep going at them.

Educated_ant
1 time siden
gbdk

How much is it may I ask? Maybe the amount also plays a big factor. I think mine was like £2400.

1 time siden
gbdk

Yeah mine is a lot more than that sadly. It was bank transfers too via a third party so no chance of any chargebacks

1 time siden
gbdk

The strange thing with mine is they aren't even disputing that I asked to be self-excluded. They are claiming that telling my VIP manager in an unsolicited series of telephone calls they made to myself that I wanted to self-exclude, was on Gamstop and never wanted to gamble with them again, was not an official channel to self-exclude. They said it has to be email or via the live chat. Even though I'm pretty sure I did tell them on the live chat, I have no evidence of that as they don't share the chat history with you.

Anyway, there's literally nothing in their Terms and conditions that says it has to be email or anything. Just you have to tell customer support, which I did.

I'll keep trying!

Educated_ant
1 time siden
gbdk

It’s disgusting. It’s just an excuse on their end to try and find a way out of it.

5 minutter siden
fidkgb

Kan nogen hjælpe mig? Jeg kan ikke få mine penge ud af casinoet. Og jeg kan heller ikke få mine indbetalinger tilbage. Jeg har ventet på mine penge i 3 uger. Beløbet er 900e.

Disse kortbetalinger gik til et nigeriansk flyselskab og en nigeriansk teleoperatør. Disse betalinger krævede ikke engang bekræftelse via Revolut-appen. Hvis jeg foretager en chargeback, skal jeg så trykke på "Jeg genkender ikke disse betalinger (svindel)"? Hvilken metode skal jeg vælge, så Revolut helt sikkert vil iværksætte en chargeback? Beklager, jeg ved det ikke.

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