Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 1.396)

It probably depends on the amount - mine was in excess of £20,000 so there’s only so much proof they can send to say I’ve bought online crystals and other shite that I haven’t bought.

It was clear from my statements that it was gambling due to the volume and amount. MBNA were class with me - I had a 15k credit limit that was maxed out - by the time they refunded everything I walked away with 10k for myself. So 25k total, this was just 1 card. Virgin Money also got £7500 back for me. It’s all about just being honest with the Banks, I said I’d been targeted due to being a vulnerable gambler - the site was operating illegally in the UK, I said their responsible gambling policy doesn’t exist, hence allowing me to spend £25k in 6 months. I also showed evidence of unattainable bonuses, failed withdrawals and missed deposits

I had a mystake account which is santeda, which was closed down after I told them I was a problem gambler. Months later I started receiving promotional emails from them, and turns out my account wasn’t actually blocked and I could log in and deposit. Of course I ended up relapsing. I sent in a complaint, stated that I told customer service to close my account due to being vulnerable. After back and forth emails for a couple of weeks they ended up sending an email saying they were going to refund the amount I had lost during that period.

Oh wow. I wonder why they aren't doing that for me. Did they end up paying you in the end? I'll keep plugging away then but I get the sense from this company that they are taking a personal dislike to me.

Yes I was able to log into the account and withdraw the funds and that was that. Probably took like a month of plugging away at them. This was in April 2024. I’m not sure if they’ve cracked down more now with the amount of people coming forward about their practices. Ultimately I didn’t have any evidence of the interaction with customer service. I’d say just keep going at them.

How much is it may I ask? Maybe the amount also plays a big factor. I think mine was like £2400.

Yeah mine is a lot more than that sadly. It was bank transfers too via a third party so no chance of any chargebacks

The strange thing with mine is they aren't even disputing that I asked to be self-excluded. They are claiming that telling my VIP manager in an unsolicited series of telephone calls they made to myself that I wanted to self-exclude, was on Gamstop and never wanted to gamble with them again, was not an official channel to self-exclude. They said it has to be email or via the live chat. Even though I'm pretty sure I did tell them on the live chat, I have no evidence of that as they don't share the chat history with you.

Anyway, there's literally nothing in their Terms and conditions that says it has to be email or anything. Just you have to tell customer support, which I did.

I'll keep trying!

It’s disgusting. It’s just an excuse on their end to try and find a way out of it.

Du skal vælge muligheden "Jeg har et problem med varerne eller tjenesterne." Og angive, at du ikke har modtaget noget. Hvis du registrerer det som bedrageri, vil banken opdage, at det blev gjort fra din terminal, og du vil ende med at tabe. Så jeg råder dig til at bruge den anden metode.

Hi. 

My name is Martin, I live in Lancashire. 

I’ve been playing on dodgy Casio sites and after finally having had enough of the cancelled withdrawals enduring checking processes time and time again, no responses from emails sent and the same generic tripe in the chat boxes, I turned to chatGPT which advised me to submit charge backs for all of my payments into GalaxySpins.com. All the payments merchants were different and weird and wonderful names and so I used that as an argument for chargebacks along with not having received the service I paid for, as in, they are supposed to provide access to funds not just take them off you, as part of their service that I paid for.

10 or so of the first lump of chargebacks I submitted were refunded by the merchants fairly quickly but then Monzo stopped submitting them to Mastercard as their view was that Mastercard will view them as service received as one of the rules they work by is that once payment is sent then they view it as service received. I argued my case with Monzo until I was blue in the face, giving them well evidenced case packs and refusing to accept their decision time and time again.

Alas I’ve reached a brick wall with it all, Monzo are refusing to submit my chargeback claims to Mastercard anymore. 

I’ve got in the region of another 40-50 payments to galaxy spins that i want to claim back, all with umpteen different payment merchants but I’m at a loss of what to do next. 

Any help or advice that you could give would be greatly appreciated. 

Thank you kindly

Martin

Hey Martin. Monzo wouldn’t budge at all with chargebacks for me, no matter how much I argued and made a case for it. I didn’t continue as I didn’t want them to close my account, as of course that seems to be very common with them. The best thing to do now would be to try and identify the merchants involved and contact them directly

Did you ever get the GoldUK info?

You need to write them a complaint. You can use chatgpt again to do this.

They have already issued some chargebacks which you received refunds for, so that shows the stuff about Mastercard rules is bollocks. They'll probably refuse to budge and then you can escalate it to the Ombudsman service.

If anyone has an active contact for Waleto, I’d appreciate it.

Hi guys still requring assistance if anyone can with Euflexqi, Flexcicer, Luminexxa and Epictipz.

If Anyone can assist id be happy to give some funds recieved to you. Please help if you can. thanks

I'm having problems with Azurepay, MYSTR and something called AIMSKINZ. My bank requested documentation of the transactions for AML purposes but the companies have ignored my emails. My bank accounts are locked as I can't prove what I bought and I don't know what to do. Does anyone have any info about these companies or what I can do in this situation?

Hi, I hope you are ok.

please can you let me know how long this refund process took with this one? I sent an enquiry on their web page and an email.

Hi there. It was fairly quick. I think 3/4 days

Thank you for replying! Did you just do the web form? I have written to them mentioning MCC codes etc.