Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 1.450)

What sort of communication did you have from usupport if any after requesting refunds? Did they ask you for info before refunding?

Also do you have website for usupport?

Hello mate, nothing back yet will be chasing them again next week.

We have syccefully refubded the transaction etc no website just there email address

Hi, I have had the same experience as you with Monzo, they are beyond useless!! I had been upfront with Monzo and asked for them to chargeback all of them as loads and would take me forever but they refused.

I have also gone to the Ombudsman. Please can I ask have you submitted chargebacks then complained? My complaint is with the FOS but don't want to rock the boat and try to chargeback for each transaction whilst it's ongoing.

Its a joke you cant dispute more than one transaction at a time. Have any refunded once you submit a chargeback? Alot of my merchants have. Just under 7k back. Yeah I'm now at final stage of ombudsman. Waiting on senior Ombudsman decision. Fingers crossed for my outstanding 14k. I haven't submitted any new chargebacks in past 2 weeks. My account is being closed on 13th of august. Fk Monzo

Dani please proof your replies it hurts my head and I'm still drunk haha. Keep up the good work❤️🏴󠁧󠁢󠁳󠁣󠁴󠁿🍺 no scotland no partyyyyyyy

Yooo. You haven't mentioned which merchants refunded you from walletto. Can you assist me please so I can forward it to walletto. Cheers❤️🏴󠁧󠁢󠁳󠁣󠁴󠁿🍺

I haven't attempted any chargebacks, left it in the hands of the FOS when Monzo refused to do it, but reading your posts made me wonder if I should be trying to do it (would take forever!) or just leave it with the FOS. I have around the same amount unfortunately! Also have an irresponsible lending complaint with them too which is being escalated to the senior ombudsman. The chargebacks one is still with the first stage investigator but guessing yours wasn't successful if escalated.

100% fire off chargebacks. As soon as you do it sends a signal to the merchants accounts and a few days later refunds appear. Ive been doing it since march. Monzo will close your account so make sure you have a back up account to transfer refunds across. Yeah investigator didn't uphold. I found a case online exact same as mine so I attached it to my email chain to senior Ombudsman. Can read this attachment. https://www.financial-ombudsman.org.uk/decision/DRN-4443965.pdf

Nah i didnt get mine plus its a small amount thats why i didnt even pursue it

Its saying you have sent me a message i cant see one has it been sent for a review ?

Review yes haha

they haven’t said but they are closing my account at the end of July with no reason. My account is blocked, so can’t use my available funds, made multiple disputes for few different merchants and they have all refunded me. Just annoying as i have a load for PixelPay Solutions Ltd but i cant dispute now as cant access online banking, the merchant is just sending me generic responses back

No, they take days to reply but just keep sending generic responses like this below.

Thanks for getting in touch.

We’ve checked our system but couldn’t find an account matching the email you provided. The receipts do point to us, so there’s a chance your card was used without your awareness.

If that’s the case, it’s best to reach out to your bank and request a chargeback. We follow the official Visa and MasterCard processes, and in such cases, we don’t hold the funds.

Let us know if there’s anything else we can help with — we’re here to support you.

Best,

Support Team

Whos this for sorry ?

They replied to me asking for transaction details and then nothing since for a few days

Skinru are Walletto no?

Thank you so much for sharing this. I will save it and use it for my case too once it gets refused!! Be interested to hear how you get on once you hear 🙂 fingers crossed!!

Does anyone have any info on this? I found their email but do not know what to say, it is a clothing store in Hong Kong.