Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 1.569)

when was this? why are they so unhelpful with me 🙁

is palwallet the name of a merchant or back end processor. sorry for the bombardment of questions 🙂

yeah all mine too. they just aren’t letting me know or responding in good time at all. should i chase a lot with them or let them do their thing?

I don’t know I just emailed them and they was the ones who issued refund

Oh it’s the processor I can’t remember the merchant name

All working last 6 weeks the Kryptonim refunds was about 3 days ago

how long do they take to respond?

i got literally pal wallet written

Pretty much straight away for me but everyone has different experience

Defo keep at them

the thing is in their website they say they accept casino payments

do they really refund?

Iv had refunds so yeh.

Lol i feel same as you guys

hey loo, could you please provide how you made ivy contact the merchants regarding refunds? they’re named me 3 merchants but said ivy cant refund

I copied ivy into this email regarding passpoint….when ivy told them to refund me I then asked for Hashtrix payments back and they sent them back.

token.io asked ivy to send Kryptonim ones back.

_____________

Dear PASSPOINT Sp. z o.o. Compliance Team, 

I am writing to formally raise a complaint regarding instant bank transfer payments taken from my account in connection with , which were processed by and settled via banking infrastructure provided by Banking Circle. 

I have already contacted banking circle regarding these transactions, and they have provided me with your email address to contact you directly. Banking Circle is also aware of this complaint and the concerns I have raised regarding these payments. 

The total refund I am requesting is £££ made up of 17 separate transactions processed via IBAN . 

******

I remain extremely concerned by PASSPOINT Sp. z o.o.’s role in facilitating these payments. 

Following extensive research into your company, I have identified significant regulatory and compliance concerns. 

PASSPOINT Sp. z o.o. is registered in Poland under PKD classification 64.99.Z ("other financial service activities"). However, this classification is broad and does not itself constitute authorisation to provide regulated payment services. 

In Poland, any entity operating as a payment service provider (PSP) must generally be authorised or registered and typically as a: 

• National Payment Institution (KIP), or 

• Small Payment Institution (MIP) 

Based on available information, there is no clear evidence that PASSPOINT Sp. z o.o. holds such authorisation. 

Furthermore, the payments are linked to gambling activity. Poland enforces strict gambling laws, and payment providers are expected to block or prevent transactions involving unlicensed or offshore gambling operators. 

The operator in question appears to be licensed in a jurisdiction not recognised within the UK or EU regulatory framework. As such, a properly regulated PSP should not be facilitating these transactions. 

The following serious red flags arise: 

• No confirmed KNF authorisation as a payment institution 

• Lack of transparency regarding PASSPOINT’s role in processing these payments 

• Acting as an intermediary between myself and the gambling operator 

• Potential misclassification of transactions, including use of incorrect Merchant Category Codes (MCCs), disguising gambling-related payments 

• Potential breaches of anti-money laundering, fraud prevention, and transaction monitoring obligations 

These issues raise substantial concerns regarding regulatory breaches, consumer protection violations, and possible circumvention of financial safeguards. 

Given the above, I formally request that PASSPOINT Sp. z o.o. address the following: 

1. Confirm whether PASSPOINT Sp. z o.o. is authorised or registered with the KNF to provide payment services. 

2. Confirm the legal basis under which PASSPOINT Sp. z o.o. processed payments connected to Instaspin.com. 

3. Confirm what due diligence was carried out on Instaspin.com and its operators before processing payments. 

4. Confirm what action PASSPOINT Sp. z o.o. intends to take in relation to these concerns. 

5. Arrange a full refund of £742 relating to the 17 transactions processed through PASSPOINT Sp. z o.o.  

I expect this refund to be processed without delay. 

If this matter is not resolved promptly, I will escalate my complaint to the relevant authorities, including: 

• The Polish Financial Supervision Authority (KNF) 

• Relevant anti-money laundering and financial crime authorities 

• Relevant consumer protection bodies 

•Relevant authorities in Finland  

I expect an urgent response addressing these concerns, confirming what action PASSPOINT Sp. z o.o. will take, and confirming that my refund is being processed. 

Yours faithfully, 

Reply is pending ***

lol? xD

Hi have you got contact details for global stride please

did passpoint actually reply to you? they’ve ignored 3 emails

it’s thrivestore support@thrivestore.co.uk