HjemForumGenerel debat om gamblingQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 1.675)

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A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Thomas-091
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How long ago was that as emails to that address bounce back

Thomas-091 har slettet indlægget
Kelly1234
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How long ago was that as emails to that address bounce back

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Email me and I’ll help you tomlov5055@gmail.com


ive tried to reply but it says post already exists

Thomas-091
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Email me and I’ll help you tomlov5055@gmail.com


ive tried to reply but it says post already exists

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Monday just gone. Try sending it from a different email address if you have one. What are you putting in the email and subject line? Sometimes they don’t send if they come across as non friendly or scam like etc I’ve been told.

file

Thomas-091
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Which merchants/transactions was this for?🤟

Arra89
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Which merchants/transactions was this for?🤟

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Bitlaya

Thomas-091
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I see. Dont have them👌 im giving up now. My fos case did not uphold yet others exact same as mine have. Pi55ed off massively.

Arra89
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I see. Dont have them👌 im giving up now. My fos case did not uphold yet others exact same as mine have. Pi55ed off massively.

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I'm really sorry to hear this. I have escalated mine as a service complaint and next to an independent reviewer as I believe there are flaws in their investigation. Mainly just siding with the bank and using thevwrong evidenceto back them. The system is not geared towards the customer at all.

I am also going to complain to the gambling commission too and thinking of involving the government. We are vulnerable and being shafted left, right and centre.

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Snowyhill84
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Government should just say all transaction laundering/masked MCC can be raised as chargebacks. Then either they lose loads of money through chargebacks or stop targeting vulnerable UK consumers

Elena1233 har slettet indlægget
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1675 pages here and so many vulnerable people affected by the same subject of scam casinos. Surely it’s worthy of some sort of review or the whole thread even end up in newspaper headlines etc. As difficult as it is to defeat these casinos and get our money back I’m actually proud of all of us for fighting against them 💪

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Also look at this BS from WinBeast casino, the lowest of the low!

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"Dear Thomas,


Thank you for your message. We have received your note, and we are sorry to hear that you have decided to stop using our platform.


Regarding the points and legal references you mentioned, we must refer to our general Terms and Conditions. Our services are only offered in regions where online gaming is permitted by law, and as agreed upon at sign-up, it is each player's own responsibility to check the local regulations in their jurisdiction before opening an account or placing bets.


Playing on our site is completely voluntary. No one is ever required or forced to deposit, and every player is free to step away whenever they choose. Because of this, we cannot provide refunds for voluntary gameplay losses.


As for your request for backend logs, dates, and merchant descriptors, our system setup simply does not allow us to extract or export internal technical records. Your standard deposit and transaction history can always be viewed directly in your profile.


Lastly, due to technical setup limitations, account deletion is not an available option on our platform. That said, logging in or using the account is entirely in your own hands, and you are under no obligation to access or use it going forward.


Thank you for your time and understanding.

Kind regards,"

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I've raised a complaint against Spinshark on here re self exclusion and them not closing my account despite many times pleading with them!. They have ignored all Casino Guru efforts to contact them but have continued to bombard me with offers and the latest one was a few hours after the complaint was closed, giving me a surprise in my wallet. Absolute vultures.


file

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Thomas-091
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They are the scum of the earth mate, ruined my life for a bit icl

Snowyhill84
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Joke

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anyone tried using the cardaq chargeback form?

XkBoii
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Waste of time

Arra89
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Thinking of giving up myself then. Vast majority of my transactions are through them I think on either BIN 402569 for visa/BIN 270497 for Mastercard. Absolute sick joke. Especially if they are BIN 408455 for visa aswell, which processes imgvibes. If so they are like 90% of my payments

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Has anyone put a complaint into CARDAQ or just DSAR requests?

Do you have the evidence that matches your bank /casino to them?

Their chargeback policy prohibits merchant miscoding and cross-branding, which is interesting given that most if not all of the gambling deposits appear under random merchant names.

If you have evidence that Cardaq processed payments for unlicensed casinos this could raise compliance concerns and potentially provide grounds to request an investigation or refunds?

Snowyhill84
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yeah , but they just dont care

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