HjemForumGenerel debat om gamblingQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 274)

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2 år siden
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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1 år siden

That is 18 normal days ive been waiting on my complaint and they have not even looked into it yet !

xbigguyxxx
1 år siden

i would raise another complaint, what did the email state when you had confirmation they received your complaint normally says bla bla business days. Aldo quick question for my mate my chargeback do the merchants have 45 business days to dispute my chargeback or 45 normal days.

Williamj86
1 år siden

It said they planned to resolve within 5 business days but if not they will get back within 20 business days if taking longer I chased twice just get told its busy and its not yet assigned.

If you have not heard after 2 weeks your safe but you still need to wait the 45-60 days to get the money

xbigguyxxx
1 år siden

I would raise another complaint, complain that your chasing them for update regularly and your not happy with how long its taken to resolve it and its causing you distress and anxiety.


Its been 14 days this Thursday and i ent heard nothing since then so i assume its 45-60 normal days not 45-60 business days i have to wait

Williamj86
1 år siden

Ok ive said that already when chasing will leave it longer it works in my favour they are at it !


its about 50 normal days mate round about

xbigguyxxx
1 år siden

from what i been reading on a certain Scottish bank which i am with if for everyday they go over the allotted time they state in email they compensate £30 a day.

xbigguyxxx
1 år siden

ok brilliant mate, hope it all works out for you seriosuly

Williamj86
1 år siden

I know its odd they are taking so long makes me think they have to raise them but cannot be bothered will see how it goes anyway might be better to hold of n make sure I get a decent handler assigned

xbigguyxxx
1 år siden

thing is surely it shouldn't take them that long, on my complaint i had a phone call from handler on Thursday lunchtime about 1pm to introduce herself and by 5pm that same day my investigation was complete and i had my decision letter.

Williamj86
1 år siden

Ok I know I called in to talk to the guy who raised it for me in the 31/10/24 then got an email with a ref number next day if it goes on in to another week surely they have failed me !

xbigguyxxx
1 år siden

massively failed you.

Williamj86
1 år siden

Looking like it mate ! I counted 17k of transactions in less than a week on my RBS account ! this should never have been allowed to happen ! Im not sure if they will question the payouts they never last time but even with them I lost £13500 and my bank gambling advisor said move fast in it as the criminals clean the accounts out

1 år siden

I would raise another complaint, complain that your chasing them for update regularly and your not happy with how long its taken to resolve it and its causing you distress and anxiety.


Its been 14 days this Thursday and i ent heard nothing since then so i assume its 45-60 normal days not 45-60 business days i have to wait

1 år siden

What companies are you after I've had a few disputes already

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Dt100
1 år siden

finnart.io and pixeleum.io mate, chargebacks have been raised now.

Williamj86
1 år siden

what have you stated the reason for the chargebacks ? My bank has asked me if I want to file under the wrong MCC or services not received

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