As I say read through the forum. Find out what the company sells and submit a claim on the basis - services/goods not received. This way explains you authorised the payments but didn't receive your purchases. Make sure you get your head around it first before submitting anymore disputes. The banks are very inconsistent so what might work for one bank won't necessarily work for another.
I’ve also seen on this forum that, according to sources from the FOS, it’s completely acceptable to reopen a case if the circumstances have changed. For example, if your original claim was declined because it was submitted under the wrong MCC/gambling etc, you’re within your rights to reopen it under a different reason such as goods not received. In reality both are valid, unfortunately the banks haven't fully cottoned on to unlawful operations going on. Or theres too many bots working in the banks that automatically decline anything once they register the word gambling. I don't think it'll be long before the banks put things right though as it seems to be picking up a bit in the media lately - Visa mastercard etc are coming under a lot of scrutiny.
keep me posted if you get successful
Send detail to your local MP as well. Keep the personal information out of it but if banks are declining chargebacks because of the word "gambling" then it needs to be put in the public eye.
Not necessarily the case, i tried reopening under a different reason and Chase very quickly said that wasn't possible.
In the same boat, FOS initially ruled with the bank but since then i've asked for a second opinion and it's started leaking into the news, been compiling everything to send to the new Ombudsman when i get assigned one
As soon as i get a final verdict i'll be closing my account with Chase, and won't be using them or Resolut etc, the stories i've heard on here are horrifying when it comes to customer support. High street banks are the most sound option.
Hej gutter. Jeg havde et væddemål på €1.500 på Betpanda.io. Da jeg forsøgte at udbetale, kom denne besked. Jeg satsede store beløb, og så ville jeg udbetale. Problemet her ligger helt klart hos Betpanda. Jeg spurgte dem, hvad der foregik, da det fik min indsats til at gå tabt. Og deres forklaring var:
"Da ikke mange mennesker har haft problemer, kan det ikke være et teknisk problem, men vi har tilføjet et €100 gratis væddemål med visse betingelser."
Det er så uretfærdigt, wow, kan nogen hjælpe mig? Det lyder dumt, men hvis nogen skriver her, at de også havde problemer, og det sender jeg dem som bevis, så gør de måske noget. Udbetaling ville betyde et tab på måske $200-400. Men på grund af dette mistede jeg alt, hvilket er helt uacceptabelt.
Did u ever get any info on Inteus?
Hej, kan du venligst sende mig en hurtig besked og sige, at du havde problemer med Betpanda Casino den 16. april kl. Jeg havde problemer med deres væddemålsside, og deres eneste grund er, at flere mennesker ikke havde problemer. Det er en joke! 
Hej gutter. Jeg havde et væddemål på €1.500 på Betpanda.io. Da jeg forsøgte at udbetale, kom denne besked. Jeg satsede store beløb, og så ville jeg udbetale. Problemet her ligger helt klart hos Betpanda. Jeg spurgte dem, hvad der foregik, da det fik min indsats til at gå tabt. Og deres forklaring var:
"Da ikke mange mennesker har haft problemer, kan det ikke være et teknisk problem, men vi har tilføjet et €100 gratis væddemål med visse betingelser."
Det er så uretfærdigt, wow, kan nogen hjælpe mig? Det lyder dumt, men hvis nogen skriver her, at de også havde problemer, og det sender jeg dem som bevis, så gør de måske noget. Udbetaling ville betyde et tab på måske $200-400. Men på grund af dette mistede jeg alt, hvilket er helt uacceptabelt.
Think your on the wrong thread. You should probably raise a complaint on here or post on Betpanda.io's review page on here.
Åh, ups! Undskyld!
Not necessarily the case, i tried reopening under a different reason and Chase very quickly said that wasn't possible.
As mentioned, there is a lot of inconsistency in the banks but I know first hand its possible. I also referenced sources from the FOS confirming it's possible. Again, the banks should be raising chargebacks for either instance because they both lead to illegal activity. And this is where the banks are failing.
In the same boat, FOS initially ruled with the bank but since then i've asked for a second opinion and it's started leaking into the news, been compiling everything to send to the new Ombudsman when i get assigned one
As soon as i get a final verdict i'll be closing my account with Chase, and won't be using them or Resolut etc, the stories i've heard on here are horrifying when it comes to customer support. High street banks are the most sound option.
Monzo’s customer support was awful in my experience. I submitted a detailed complaint with a ton of solid evidence - no excuse could get past it. In the end, I was compensated £200 for the poor service, and my chargebacks were successfully overturned. It can be a bit long-winded, but putting in the effort is definitely worth it. I understand its fustrating but I do believe its important to remain calm and portray yourself in a polite manner. Put your point across clearly but not aggressively.
Monzo’s customer support was awful in my experience. I submitted a detailed complaint with a ton of solid evidence - no excuse could get past it. In the end, I was compensated £200 for the poor service, and my chargebacks were successfully overturned. It can be a bit long-winded, but putting in the effort is definitely worth it. I understand its fustrating but I do believe its important to remain calm and portray yourself in a polite manner. Put your point across clearly but not aggressively.
Bbpaul...In respect of Monzo and your complaint. Did they know it was wrong code used, or did you go with goods not received to receive chargebacks?
In my experience, Monzo won’t get involved with anything related to gambling. I tried submitting a claim a few months ago, and it was declined. That said, things may have changed recently given the increased media attention. The successful chargebacks I’ve had were for goods not received. My complaint was about how long Monzo took to process the claim, which ended up falling outside Mastercard’s 120-day window, through no fault of my own.
Hi,
What casino was the charge for Baldigame?
Thanks in advance.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
