I thought a template would be easier so you can just change merchant name and add all the transactions. I am sure all the wording would be the same anyway.
I guess AI would generate something good, so thanks for that idea.
Chat GPT, it's great. Tell it what the issue is also merchant name etc it will write a good email, I've used it for all my complaints and formal complaints to banks and curacao gaming board, FCO etc
Awsome. I've never really used A.I apart from ask it if Skynet could happen anytime soon.
Good to know. Is that screen shot from a communication with your bank?
Hi,
can anyone confirm the contact details for onlined*dg. I think I may have found it but can’t find the contact details.
it’s processed through Corzapay which apparently are linked through Corvuspay.
i emailed them 2 weeks ago and no response.
I just got the following response from Valueville:
Thank you for your email.
Please note that if you see "ValueVille," or a similar name on your account statement, don't worry, your money is safely deposited at your merchant of choice. ValueVille works with a variety of e-merchant resellers to securely process payments. As a partner to various e-merchant resellers who process payments, we are not the originator of these transactions. For further details or assistance regarding the specific transaction, we kindly suggest contacting the relevant merchant/point of sales directly.
Kind regards,
Tyler
ValueVille Support
I'd say quit gambling fella and stop free rolling.. you been on here 9 months looking for information to chargeback. No good
You say this Paul, but I have transactions from over 18 months ago to some of these casinos and they are the same variations as some I had previously won chargebacks with, Online DG* or whatever it is, is on my statements from almost 15 months ago in complete different forms. Some people are free rolling, that is clear. But not everyone is, not everyone is lucky enough to not relapse. I've had my big relapse again since receiving money from the banks, and I regret it and I've sorted myself out, I have reimbursed some losses, but I am stuck with some, that's what gamblers do unfortunately when they receive money. I am grateful you helped me with E0000480, everyone here is grateful for the help you put in as well but don't be pointing fingers. It's not our place to do so! We should all be here to help one another, and this person has contributed largely also in the forum in the last year! 🙂
Hi,
can anyone confirm the contact details for onlined*dg. I think I may have found it but can’t find the contact details.
it’s processed through Corzapay which apparently are linked through Corvuspay.
i emailed them 2 weeks ago and no response.
Unfortunately it's one I've struggled with and I believe it is in India. Someone here has said they have found it but won't jeopardise their own chargeback/refund which is understandable. Sometimes it's best to be patient and wait for the details to come out 🙂
I thought a template would be easier so you can just change merchant name and add all the transactions. I am sure all the wording would be the same anyway.
I guess AI would generate something good, so thanks for that idea.
They get wise to templates and can come up with some loophole to avoid dealing with them. AI should give you an authentic response.
I just got the following response from Valueville:
Thank you for your email.
Please note that if you see "ValueVille," or a similar name on your account statement, don't worry, your money is safely deposited at your merchant of choice. ValueVille works with a variety of e-merchant resellers to securely process payments. As a partner to various e-merchant resellers who process payments, we are not the originator of these transactions. For further details or assistance regarding the specific transaction, we kindly suggest contacting the relevant merchant/point of sales directly.
Kind regards,
Tyler
ValueVille Support
Ah yes the third party in the chain. Kinguin and others have tried to use this excuse which would be perfectly fine if the purchases were retail goods or similar. The problem is that it is a regulated and highly restricted product - Gambling where rules exist on the card networks to prevent money laundering and fraud.
I guess the only way forward is a dispute then?
I've a casino using their name for transactions at the start of last year. Around August time the name of the merchant changed to MTech(also based in Cyprus) and then the merchant reverted back to 20bet at the end of the year. Couple of points...
1. Transactions should represent the actual name of the company you are purchasing from so the use of MTech as the merchant is misrepresentation....why would a casino change merchant name midyear?
2. When I tried to do a few withdrawals back to my MasterCard these were rejected by my bank and I was then advised to do a bank transfer. Is this another red flag?
Thanks in advance.
Any chance you could share details of E0000480? I would be eternally grateful
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