Jeg tør godt være uenig i det du skriver. Hvis vi beskyttede kasinoerne sådan, så ville vi ikke have noget opløsningscenter, og vi ville slet ikke forsøge at hjælpe spillerne, for ifølge din logik ville vi kæmpe mod hinanden, er det ikke rigtigt ?
Vi forsøger at gribe tingene retfærdigt an og tager ikke parti med nogen.
Med hensyn til anmeldelser behandles hver enkelt af et dedikeret team, jeg er en af dem, der håndterer brugeranmeldelser, og vi har bestemt procedurer på plads til at løse dem. Så når en anmeldelse afvises for noget, er der altid en grund givet. Vi har ikke et problem med en negativ brugeranmeldelse, men den skal også have meningsfuld værdi. For at give et eksempel, hvis en spiller beskriver, at de var utilfredse, udbetalinger tog lang tid, KYC var svære at håndtere, support var ikke nyttig, spil havde lav RTP ifølge spilleren, og forskellige andre ting er i orden. Men hvis han kommer ind i spillet og siger, at han satte $100 i kasinoet og ikke vandt noget, er denne anmeldelse meningsløs, da den slet ikke er relevant og informativ.
Så det er det fra min side.
I dare to disagree with what you write. If we protected the casinos like that, then we wouldn't have to have any resolution center and we wouldn't try to help the players at all, because according to your logic, we would be fighting each other, isn't that right?
We try to approach things fair and square and do not take sides with anyone.
In terms of reviews, each one is dealt with by a dedicated team, I'm one of the people who handles user reviews, and we certainly have procedures in place to resolve them. So when a review is rejected for something, there's always a reason given. We don't have a problem with a negative user review, but it has to have meaningful value as well. To give an example, if a player describes that they were dissatisfied, withdrawals took a long time, KYC was difficult to handle, support was not helpful, games had low RTP according to the player, and various other things are fine. However, if he comes into the game saying that he put $100 into the casino and didn't win anything, this review is pointless as it is not relevant and informative at all.
So that's it from my side.
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