HI,
So, just after processing my first withdraw I've noticed that each time that I made a deposit on my casino account the deposit process had changed. Right after clicking the orange deposit button, I was redirected to a page saying that the deposit would be in EUR currency and could only move forward if I accepted those terms. This went on for one year or year and a half. Has anyone else experience this?
Hi. Could you be more specific and tell us where exactly you experience this?
Unfortunately, we are not able to understand that from your post.
Have you contacted the support regarding the change?
Hi,
Yes I did and they dined doing so. As for where its several casino but all under Casino Rewards.
So it's happening to you in multiple casinos, yes? From what you write, when you contacted them, did they tell you specifically what?
It happened at more than one Casino but all of them were under the same banner Casino rewards. But everything is back to normal now.
Clearly casinos from one group. And how did you manage to solve it in the end? 😀
I tried to resonate with them which was pointless they denied that doing it. When I presented them proof, they still denied and tried to blame my bank. The issue went away after a year a year and a half.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
