Kære bruger, da du i øjeblikket har en åben klage, som du skal svare på, foreslår jeg, at du gør det og beder klagemægleren om at lukke din konto, når sagen er afgjort.
"Hej Sannah,
Jeg vil gerne minde dig om at bruge et respektfuldt sprog. Hvis denne adfærd fortsætter, kan vi være nødt til at afvise klagen.
Vi har to muligheder her. Den første mulighed ville være at følge casinoets instruktioner og give dem den originale, uredigerede kontoudtog i PDF-format. Dette er en branchestandard, og du har accepteret casinoets vilkår og betingelser, da du registrerede dig på casinoet. Så casinoet handler inden for dets vilkår og betingelser, og dette er en standardanmodning. Anden mulighed : Selvom vi forsøger at hjælpe spillerne med deres problemer i casinoer, kræver vi samtidig deres fulde samarbejde. Hvis du ikke er villig til at give casinoet et sådant dokument, skal klagen afvises, da vi ikke kan undersøge sagen yderligere. Lad mig venligst vide, hvilken mulighed du ønsker at vælge.
Det kan du gøre her:
https://casino.guru/xon-bet-casino-player-s-deposit-is-being-held-by-casino 👈
Tak.
Dear user, since you currently have an open complaint and it is yours to respond to, I suggest you do so and ask the complaint mediator to close your account once the matter is settled.
"Hello Sannah,
I would like to remind you to use respectful language. If this behaviour persists, we may have to reject the complaint.
We have two options here. The first option would be to follow the casino's instructions and provide them with the original unedited bank statement in PDF format. This is an industry standard and you have accepted the casino's terms and conditions when registering to the casino. So the casino is acting within its terms and conditions and this is a standard request. Second option: Although we are trying to help the players with their problems in casinos, at the same time we require their full cooperation. If you are not willing to provide the casino with such a document, the complaint will have to be rejected as we cannot investigate further. Please let me know which option would you like to choose."
You may do so here:
https://casino.guru/xon-bet-casino-player-s-deposit-is-being-held-by-casino 👈
Thank you.
Automatisk oversættelse: