Hej, jeg kan se, at du har indgivet en klage over dette problem, hvilket er en god ting i denne sag. Det er vigtigt at bemærke, at du altid bør bruge dine egne kort og dine egne data for at undgå sådanne misforståelser.
Dette er også angivet i vores fair gambling codex :
"Betalinger
Ved ind- og udbetalinger bør du kun bruge bankkonti og kreditkort i dit eget navn. Hvis du ikke gør dette, kan du komme i problemer, når du forsøger at foretage en udbetaling. Denne regel er for det meste på plads for at forhindre misbrug af kreditkort og også på grund af internationale regler mod hvidvaskning af penge."
Det, der overrasker mig, er, at casinoet først nu har erobret dine gevinster, og du har formået at hæve flere gange. Spurgte du casinoet, hvorfor der var et problem nu? Fortalte du dem, at du brugte din kones kort?
I hvert fald, lad os se, hvor vores hold kommer med denne. Vi bliver nødt til at være tålmodige.
Hi, I see that you have filed a complaint about this problem, which is a good thing in this case. It is important to note that you should always use your own cards and your own data to avoid such misunderstandings.
This is also stated in our fair gambling codex:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
What surprises me is that the casino has only now captured your winnings and you have managed to withdraw several times. Did you ask the casino why there was a problem now? Did you tell them you were using your wife's card?
Anyway, let's see where our team gets on this one. We'll have to be patient.
Automatisk oversættelse:
