Hello,
I requested a transfer about 15 days ago, after completing my KYC procedure.
1Red casino constantly keeps me on the line and in 50 email exchanges they cannot tell me why the withdrawal takes so long. I think I've already had 30 different responses, but I'm none the wiser.
Except to ‘please wait’
Very disappointing.
Am i scammed ?
can anyone tell me something?
I hope that our team will be able to help with your complaint, and we'll learn the reason for this delay soon.
The casino should really explain everything and maybe there will be some valid reason from their side. The most important, though, is to communicate, in my opinion.
If you find out any news regarding all this, please make sure to inform us.
At this point I find it very hard to believe for a valid reason.
I have been given so many promises and reasons the past 75 mail contacts we had that the casino comes over as very untrustworthy at this point.
we’ll see what happens and appreciate casino guru for the support and help.
I hope that our intervention will help to speed up things and you will be able to receive the money shortly.
We'll wait for the casino to reply to your complaint and hopefully give us some updates regarding your case. Fingers crossed.🤞
Hi Romi,
I got an update. I will copy and paste it ;
We hope this message finds you well.
Thank you for your patience and understanding during this process. We completely understand your frustration with the waiting time, especially since you’ve been in contact multiple times.
Regarding your withdrawal, the delay has been due to additional checks required by our finance department. While we aim to process requests within the standard time frame, certain cases need further verification, which can take longer than expected. Rest assured, this is not related to any breach of the casino’s policy on your part, and we sincerely apologize for the extended delay.
We appreciate your patience and are doing everything possible to resolve this swiftly. We will update you as soon as we receive further information from the relevant team.
We are here to help with any questions or concerns you may have, so please don't hesitate to get in touch.
Have a nice rest of the day.
Hi there. It is nice that they communicate with you better. I hope soon we'll see some more information in your complaint as well.
Any news after the weekend, perhaps?
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