Tak for forklaringen.
Men betyder det, at da du sendte dem kontoudtoget, var det allerede accepteret, og din konto er fuldt verificeret?
Med hensyn til din udbetaling giver vi casinoerne 14 dage til at løse denne proces, og hvis de ikke gør det, vil der være mulighed for at indgive en klage, hvor vi vil forsøge at hjælpe dig i din situation.
Selvom jeg ville give casinoet et par dage mere, da du siger, at du venter en uge. Hvis du skal indtaste IBAN omhyggeligt, spurgte du supporten, hvad det betyder, og om du laver en fejl et eller andet sted, så de kan hjælpe dig? Det virker som en ret triviel ting for mig, men hvis der er en fejl, tror jeg, at chat burde kunne hjælpe dig med det.
Jeg vil i hvert fald vente på din næste opdatering og se, om din situation ændrer sig. Hvis ikke, vil vi være her for at prøve at hjælpe. Men indtil videre, vær tålmodig og find ud af, hvad du skal gøre for at gøre fortrydelsesretten rigtig.
Thanks for the explanation.
However, does that mean that when you sent them the bank statement, it was already accepted and your account is fully verified?
Regarding your withdrawal, we give the casinos 14 days to resolve this process and if they fail to do so then there will be an opportunity to file a complaint where we will try to help you in your situation.
Although I would give the casino a few more days since you say you are waiting a week. If you have to enter IBAN carefully, did you ask the support what it means and if you are making a mistake somewhere so that they can help you? It seems like a pretty trivial thing to me, but if there is a mistake, I think chat should be able to help you with it.
Anyway, I'll wait for your next update and see if your situation changes. If not we'll be here to try and help. But for now, please be patient and figure out what you need to do to make the withdrawal right.
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