1xbet betaler mig ikke

Jeg oprettede en konto på 1xbet, en af ​​de one-click-konti. Jeg foretog indbetalinger og vandt penge, men da det var tid til at hæve, lavede jeg en fejl med nogle oplysninger på mit ID. Sikkerhedsafdelingen anmodede om billeder af mit rigtige ID, som jeg sendte dem. De sagde, at alt var i orden, at pengene var mine, og at de ville godkende hævningen. Så jeg anmodede om hævningen, og den blev godkendt, men pengene ankom aldrig til min konto. Transaktionen sagde, at den var godkendt, men stadig i gang. Igen ankom pengene aldrig (og jeg indtastede ikke oplysningerne forkert, haha). Jeg indgav klager og åbnede en betalingsforespørgsel... og hvad fik jeg? De "suspenderede" eller "afviste" min konto. Nu kan jeg ikke engang få adgang til platformen med min konto. Det er uacceptabelt, at et casino af denne størrelse gør den slags ting. Mit ID er 1802462379

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If the security department confirmed that your documents were accepted and authorised the withdrawal, it’s understandable that losing access to your account afterwards has left you confused. They should explain both the restriction and what happened to the payment.

A withdrawal marked as approved but still "in progress" doesn’t necessarily mean the money has actually been sent. When did you request it, how much was it for, and which payment method did you use? Has 1xBet given you a specific reason for restricting the account, or are you only seeing an error when trying to log in?

Also, did the winnings come from casino games or sports betting? That distinction matters when assessing what our team can help with.

Your complaint has already been submitted and is waiting for review. The team will assess it and request any further information they need. In the meantime, feel free to share any update about the payment or the account restriction here.

Ja, sikkerhedsafdelingen sendte e-mails, der accepterede og godkendte udbetalingen, men ingen forklarede, hvorfor jeg pludselig mistede adgangen til min konto. Udbetalingen var markeret som GODKENDT (vent på bekræftelse fra betalingssystemet). Jeg foretog udbetalingen den 22. september kl. 5:33 (argentinsk tid). Det var 401.044 ARS via e-wallet/virtuel tegnebog. De gav mig ingen grund, kun en fejlmeddelelse, da jeg forsøgte at logge ind. Gevinsterne er fra casinospil. Der er ingen opdatering om betalingen.

That clears up the questions about the withdrawal and where the winnings came from. Since you requested it on September 22, it has been pending for around nine days. We normally allow casinos up to 14 days to process withdrawals, although that doesn’t explain why you can no longer access your account.

The message about waiting for confirmation from the payment system suggests the transfer may not have been completed yet. Your existing complaint gives our team a way to assess both the missing payment and the account access issue, so let’s see what comes from its review.

Has the login error remained the same throughout, or has the message changed since you first lost access?

Login- eller godkendelsesfejlen opstod 8-9 dage efter udbetalingsanmodningen. Det er en blokering fra blokeringsafdelingen.

That helps clarify the timing: you could still access your account for eight or nine days after requesting the withdrawal, and then the restriction appeared.

Did the blocking department confirm directly that they had blocked your account, or does the login message refer you to them? If you received a new message, you can share its wording here with your personal details removed.

The reason for the restriction remains unclear, especially after security had accepted your documents. Your existing complaint is the right place for our team to assess that alongside the unpaid withdrawal. Hopefully, we’ll get a clearer explanation of both.

Jeg havde adgang i 8 eller 9 dage. Ingen bekræftede, at min konto var blokeret; det skete bare natten over. Login-beskeden omdirigerer mig til dem. De har ikke svaret på mine e-mails i lang tid; ingen hos 1xbet svarer dem længere. Kan I hjælpe mig? Jeg vil gerne hjælpe med hvad som helst.

Hey there, I hope you don't mind me popping in for a sec. It would be good to focus on the complaint, because from what I see, you did what you could, but the casino seems to be unresponsive anyway, so I would leave this investigation part to the mediator and take a break from it.

Once we make progress, we'll notify you via email. The waiting part can be the worst, but you're not alone in this. 😉

Okay, gør hvad du mener er nødvendigt. Hvis du har brug for at spørge om noget, så sig til.

We're settled then, thank you. My best guess is that Attila will reach back the day after tomorrow, since the timer shows over 2 days left.

However, the forum remains here at your full disposal, of course. I just thought you could use a break from this casino issue.

Jeg forstår det godt; det er frustrerende at se udbetalingen markeret som godkendt, og så intet ankommer. Mens klagen behandles, hjælper det meget at have alt organiseret efter dato: et skærmbillede af udbetalingen med status og tidspunkt, e-mails fra sikkerhedspersonalet, der bekræfter, at dine dokumenter er i orden, og din wallet-historik, der viser, at der ikke er modtaget noget. Hvis det er muligt, så spørg wallet-udbyderen om bevis for, at du ikke har modtaget betalingen; det vejer tungere end et skærmbillede. Det er bedst at opbevare dine personlige oplysninger i selve klagen, ikke i den offentlige tråd. Og åbn ikke en anden konto for at teste den; mange udbydere betragter det som en duplikatkonto, hvilket kun komplicerer tingene yderligere.