1xbet betaler mig ikke

Jeg oprettede en konto på 1xbet, en af ​​de one-click-konti. Jeg foretog indbetalinger og vandt penge, men da det var tid til at hæve, lavede jeg en fejl med nogle oplysninger på mit ID. Sikkerhedsafdelingen anmodede om billeder af mit rigtige ID, som jeg sendte dem. De sagde, at alt var i orden, at pengene var mine, og at de ville godkende hævningen. Så jeg anmodede om hævningen, og den blev godkendt, men pengene ankom aldrig til min konto. Transaktionen sagde, at den var godkendt, men stadig i gang. Igen ankom pengene aldrig (og jeg indtastede ikke oplysningerne forkert, haha). Jeg indgav klager og åbnede en betalingsforespørgsel... og hvad fik jeg? De "suspenderede" eller "afviste" min konto. Nu kan jeg ikke engang få adgang til platformen med min konto. Det er uacceptabelt, at et casino af denne størrelse gør den slags ting. Mit ID er 1802462379

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If the security department confirmed that your documents were accepted and authorised the withdrawal, it’s understandable that losing access to your account afterwards has left you confused. They should explain both the restriction and what happened to the payment.

A withdrawal marked as approved but still "in progress" doesn’t necessarily mean the money has actually been sent. When did you request it, how much was it for, and which payment method did you use? Has 1xBet given you a specific reason for restricting the account, or are you only seeing an error when trying to log in?

Also, did the winnings come from casino games or sports betting? That distinction matters when assessing what our team can help with.

Your complaint has already been submitted and is waiting for review. The team will assess it and request any further information they need. In the meantime, feel free to share any update about the payment or the account restriction here.

Ja, sikkerhedsafdelingen sendte e-mails, der accepterede og godkendte udbetalingen, men ingen forklarede, hvorfor jeg pludselig mistede adgangen til min konto. Udbetalingen var markeret som GODKENDT (vent på bekræftelse fra betalingssystemet). Jeg foretog udbetalingen den 22. september kl. 5:33 (argentinsk tid). Det var 401.044 ARS via e-wallet/virtuel tegnebog. De gav mig ingen grund, kun en fejlmeddelelse, da jeg forsøgte at logge ind. Gevinsterne er fra casinospil. Der er ingen opdatering om betalingen.

That clears up the questions about the withdrawal and where the winnings came from. Since you requested it on September 22, it has been pending for around nine days. We normally allow casinos up to 14 days to process withdrawals, although that doesn’t explain why you can no longer access your account.

The message about waiting for confirmation from the payment system suggests the transfer may not have been completed yet. Your existing complaint gives our team a way to assess both the missing payment and the account access issue, so let’s see what comes from its review.

Has the login error remained the same throughout, or has the message changed since you first lost access?